Job Description

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank\'s operational processes and inspire to delight our business partners through our multiple banking delivery channels.\xe2\x80\x8b

Responsibilities

Review account opening documents & perform account opening for various clients from different organizational types and locations

Ensure customer records are properly created and updated

Ensure all requests are processed within the agreed service-level agreement (SLA) and as per procedures specified in Standard Operational Procedure

Comply with external and internal compliance and regulatory requirements, including Bank\xe2\x80\x99s approaches as well as customer acceptance requirements

Coordinate and follow up discrepancy items with relevant parties timely and escalate any exceptions to supervisor

Understand the bank policies on AML/CFT, information protection, risk & security control and regulatory compliance and report problem and exceptions to supervisor immediately

Attending to email & phone enquiries from BUs and operation teams

Handle internal customer compliant tactfully and ensure responsive problem solving for enquiries from branches and other units / parties within benchmark

Participate in process improvement events

Participate in Digital Platform (Corporate PayNow, DBS MAX, SGQR) initiatives and support enhancements or change of system

Assist in landscape sculpturing for CIF Module and support alignment of CIF Module to AO module

Provide support in ad-hoc project and assist to conduct testing on various systems enhancements

Accept any Ad-hoc duties when assigned

Requirements

Bachelor\xe2\x80\x99s Degree in any field

Minimum of 2 years of work experience in the Banking industry

Knowledge in the industry regulations is preferred i.e. MAS626, FATCA/CRS

A good team player and the ability to work independently under minimal supervision

Good written and oral communication skills in English

Meticulous with an eye for detail, organized with good problem-solving skills

Computer proficiency in Microsoft Office \xe2\x80\x93Word, Excel & PowerPoint

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

DBS Bank