Job Description

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information. Perform proper follow up to ensure resolution within SLA. Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues. Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation. Provide support on IDEAL forms enquiries/clarifications/rejections. Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times. Any other tasks/duties that may be assigned.Requirements Customer-centric, with at least 2-3 years of working experience in Call Centre environment Effective communicator, able to work independently in a strategic manner. Good Knowledge of Corporate Products is an advantage A structured team player and individual with the ability to manage multiple projects simultaneously Good change management mindset & skills. Innovative and creative in problem solving Excellent written and verbal communication skills Apply NowWe offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.