Job Description

Division Summary:

Singapore's Operations is instrumental to Global Markets' business. Supporting key functions that are vital to the success of the business, upholding integrity in operations executions and protecting the excellent reputation of the bank.


Singapore's Operations consists of 3 main areas (Precious Metals Settlements/Trade Support/Base Metals & Energy Settlements) with its own roles and responsibilities. Every personnel are empowered with technical knowledge and skills to perform their role, with the objective of developing them into subject matter expert in their area of expertise.


Both Precious Metals Settlements and Base Metals & Energy Settlements manages all aspect of settlements, delivery and receipt of Commodity products including Exchange related such as Shanghai Gold Exchange for the Bank. This involves the movement, storage, cash & safe settlement and reconciliation processes around these products. The function facilitates all business generated by the Front Office dealing in Commodities transactions and other complex trades and facilities. It establishes and upholds essential control function around the monitoring and capturing of all inventory and movements of the physical commodities business by liaising with Vaults/Warehouses/Clients to ensure prompt, accurate and timely delivery of physical metals to the clients during the Asia time zone.

Job Purpose:

Execution of all aspects of settlements, physical delivery and receipt of Precious Metals. This involves the movement, storage, safe settlement (Cash and Metals) and reconciliation processes around these products. Act as a control function around the monitoring and capturing of all inventory and movements in the Precious Metals businesses by liaising with vaults, warehouses and clients to ensure prompt, accurate and timely delivery of services to clients.

Key Responsibilities:

Performance


Assist Head of Precious Metals Settlements in day to day BAU


Engage Internal Stakeholders within Singapore and cross jurisdictions (SG/LDN) to assist on problem resolutions whenever possible


Exercise reasonable care and diligence in all work related activities


Ensure no audit point (Internal/External) in area of responsibilities


Achieve zero operational loss in area of responsibilities


Ensuring that the service provided to internal and external clients is delivered to an excellent standard


Participate in stakeholders' meetings/conferences in all Precious Metals Settlements related matters


Escalate any issues relating to settlements to the Head of Precious Metals Settlements


Be involved in New Product discussions related to Precious Metals


Participate in Projects related to Precious Metals


Act as role model in living the Bank's values


People


Ensure core competencies among the team members


Execute cross training opportunities among team members


Motivate and provide mentoring to junior team members


Engage cross regional training whenever necessary


Take responsibility and proactively manage personal development and training


Process


Review all related Standard Operating Procedures (SOP) annually


Improve current workflows for efficiency and scalability


Design new process (when necessary) for new products


Assist in aligning the Global processes whenever possible


Inventory management for physical stock in internal systems


Checking client confirmations and identify any discrepancies


Perform inventory reconciliations to internal systems and external parties


Ensure timely and accurate settlements for physical stock


Ensure relevant documentation is received from client counterparty


Ad-hoc project participation for enhancements to systems/process


Ensure that the appropriate controls exist in support of the change environment


Ensure that Risk items are escalated appropriately to ensure that the Business operates in a controlled manner and that all key risk issues are raised to management and key business stakeholders


Ensure strong partnership with peers across Operations and other functions


Constantly review the control framework to ensure that changes to the business operating model and the products traded are appropriately risk-managed


Productivity


Explore enhancement opportunities to improve systems' functionalities


Encourage creative thinking among team mates for work improvement initiatives


Reinvent processes that are deemed to be inefficient without compromising risk/control


Engage other teams outside of Singapore to share/adopt best practices

Required Skills, Knowledge, Experience and Values:

Preferred Qualifications and Experience


Degree in Business or other field


2 years or more experience in Commodities or Banking Operations


Preferably some knowledge in similar role


Experience required to successfully perform the role


Detailed understanding of Commodities transaction lifecycle


Proven experience of performing physical stock reconciliations


Proven history for process enhancement/ improvement and remediation


Knowledge, technical skills and expertise


Proven capability to work independently with minimum supervision


Experience in Physical Commodities Operations (Base/Energy/Precious)


Foresight and ability to design/document strategic solutions


Resourceful and effective in solving problems


Able to work effectively under pressure to produce results within deadline


Good communication skills and people skills with ability to interact with internal and external parties


Client focused mindset


Diligent on all job related tasks


Mandarin language skills would be preferred


Personal attributes


Global mindset


Resilience


Client mindset


Pays attention to detail


High level of integrity


The role would suit someone who is:


Able to navigate complexity


Results-orientated


High level of integrity