Job Description

Senior Executive: 3 - 5 years

Summary

We are looking for experienced candidate with strong knowledge on Navitaire PSS to provide high-quality specialized functional and technical support for BUs. The candidate will support the Navitaire COE team in various tasks - troubleshooting, investigating, resolving complex incidents and liaising with Navitaire secondary support (if required). This role requires candidate to be highly independent with strong problem-solving skills and attention to details.

Key Responsibilities

Investigate incidents and issues concerning Reservations, DCS and CUTE provider. Provide all necessary technical support relating to various applications within Navitaire. Work closely with other teams to ensure timely completion of requests and minimal impact to day-to-day operations. Provide expert-level support for escalated issues from Level 2 (ITSM Service Desk) and ensure resolution in a timely and efficient manner. Respond to escalated calls after office hours (when required). Partake in projects and collaboration (when required).

Requirements

Bachelor's degree or Diploma in Information Technology or similar discipline. Strong knowledge in Navitaire applications to investigate issues. Have practical experience in application support, fault analysis and troubleshooting and be comfortable supporting application users across various business units. Be able to work independently, under pressure in a fast-paced environment. Can build good rapport with business partners. A good listener with strong analytical, verbal and written communication Some knowledge of SQL, SOAP API & REST API. Ability to manage projects. Data analysis & Problem-solving mindset.

Network Sercurity; Server Administration; Group Problem Solving; System Integration Testing (SIT); GitLab; Vendor Management; Cybersecurity; Critical Thinking; Bug Tracking Systems; Data Storytelling; Micro Focus Unified Functional Testing (UFT); Documentations; Software Administration; Network Administration; IT Help Desk; Data Privacy; Scrum (Agile); Stakeholder Management; Procurement Procedures; Communication; Qlik Sense; Vulnerability Management; Standard Operating Procedures (SOPs); Security Architecture Design; Continuous Improvement (CI); Application Security; Identity Access Management (IAM); Problem Framing; Ecosystem Management; Project Management; Security Testing; Contract Management; IT Infrastructure Management; Tableau (Software); Microsoft Excel; Negotiation; Conflict Management; Malware Analysis; Facilitation; Enterprise Security Architecture; LoadRunner Enterprise; Power Query; New Relic; Cryptography; Digital Forensics; IT Service Management (ITSM); Business Continuity Planning (BCP); Customer Journey Mapping; User Acceptance Testing (UAT); Computer Forensics; User Personas; Azure Sentinel; Disaster Recovery Planning