Job Description

Business Function
Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.
Responsibilities

• Transaction Processing & Authorization: Process and authorize transactions related to Foreign Cheque Clearing, Demand Drafts, and Cashier Orders. This includes but not limited to daily reporting of volumes, reconciliation etc. AI-powered tools may be used for anomaly detection and fraud prevention.
• Customer & Correspondent Bank Inquiry Handling: Handle and respond to inquiries/requests from internal/external customers and correspondent banks regarding cheque transactions. AI-powered chatbots may be used to handle routine inquiries, freeing up time for more complex issues.
• Collaboration & Communication: Collaborate professionally and promptly with business units, support units, and agent/correspondent banks. AI tools may assist in scheduling and coordinating communications.
• Risk Management & Reporting: Timely report and escalate risk events/incidents, suspicious transactions, and potential complaints. AI may be used to enhance the detection of suspicious activity.
• Operational Efficiency: Adhere to high service levels and industry/currency cut-off times. Proactively identify opportunities for process improvement and recommend solutions.
• Compliance & SOP Adherence: Ensure timely updates and proficiency to established Standard Operating Procedures (SOPs) and compliance with all relevant policies, standards, and guidelines.
• System Testing & Enhancement: Participate in system enhancement and/or perform User Acceptance Testing - UAT.
• Process Improvement & Technology Recommendations: Make suggestions for streamlining and enhancing operational procedures and controls, utilizing technology to increase productivity and reduce manpower needs. This includes recommending the replacement of outdated equipment.

Requirements

• Minimum Bachelor's degree or relevant working experiences with cash products and/or processes knowledge would be preferred.
• Minimum 2 - 3 years of working experiences in finance or banking industry, preferably with knowledge on SWIFT/Pacs Payment Messages (e.g. MT1xxx or Pacs 008) and relevant payment systems, IPE, AMH, FTW, OFP
• Adaptable to work in a fast-pace environment with a sense of urgency to meet various cutoff times and customer's specific SLA with zero error rate.
• Speed & Accuracy -- Role requires processing transactions at high speeds, whilst maintaining vigilance & accuracy over the manual repairs and inputs.
• Zero tolerance for error/ambiguity - role entails posting financial transactions on daily basis; and entails high financial exposure risk.
• Comfortable with variable workload that is dependent on customer payment volumes, not a fixed output per day.
• 100% work-in-office due to nature of the operations
• Teamwork, Dependability, Strong risk & controls mindset and meticulous

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Skills Required