Job Description

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries.

Description

Apple's Benefits team is seeking a highly collaborative, driven, and passionate business analyst. This individual will be a key team member responsible for ensuring that benefit programs are operating in full compliance with laws, policies, and stated procedures. The successful candidate will have a proven track record of building strong, collaborative relationships with internal and external partners to ensure operational excellence across our program portfolio.







RESPONSIBILITIES:

Establish operational excellence by engaging with third parties to audit the performance of benefit programs.


Build an automated workflow to inform, track and ensure timely completion of all compliance reporting and filings in coordination with program managers.


Monitor evolving legislative changes and compliance reporting with external experts to understand cost and impact of required changes.


Evaluate, recommend and implement payment integrity solution related to fraud, waste and abuse to ensure objective oversight of TPAs.


Support proposed design changes to assess administration, compliance and employee experience in coordination with design and program partners.


Participate in reviews, assessment and recommendations of future vendor request for proposals (RFPs) in collaboration with external consultants and procurement


OTHER RESPONSIBILITIES:



Additional support to benefit plan managers for vendor transitions, program oversight and plan design changes.


Provide additional vendor management and administration support to program managers


Serve as liaison to Benefits Admin and People Support


Support change management of annual Open Enrollment activities including communications review, UAT testing and integration oversight


Identify process improvements and drive efficiency in administration of programs leveraging internal tools and external expertise.


Lead cross-functional risk assessments for high-priority people processes and themes.


Manage intake, documentation, and triage of regional risk and compliance issues.


Serve as the regional point of contact for incident response and crisis management programs, including escalation processes and post-incident reviews.

Preferred Qualifications

Strong written and verbal communication, interpersonal and influencing skills

Ability to build clear, actionable documentation from complex regulations

Minimum Qualifications

3-5 years of business analyst work

Knowledge in root cause analysis, process re-engineering

Outstanding vendor management expertise

Strong research and analytical skills

Excellent conflict resolution skills



Apple is an equal opportunity employer that is committed to inclusion and diversity. Apple provides reasonable accommodations to applicants with disabilities and in accordance with local requirements. Apple is a drug-free workplace.