Site Name: Singapore - Rochester Park
Posted Date: Apr 4 2023
Hello. We\xe2\x80\x99re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we\xe2\x80\x99re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands \xe2\x80\x93 including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum \xe2\x80\x93 through a unique combination of deep human understanding and trusted science. What\xe2\x80\x99s more, we\xe2\x80\x99re achieving it in a company that we\xe2\x80\x99re in control of. In an environment that we\xe2\x80\x99re co-creating. And a culture that\xe2\x80\x99s uniquely ours. Care to join us. It isn\xe2\x80\x99t a question. This is an exciting time to join us and help shape the future. It\xe2\x80\x99s an opportunity to be part of something special. As the APAC Operation & Compliance Manager, you will be responsible for the following areas: Operations:

• Responsible for the day to day operational management and execution of GL services, notably Transport Management, Warehouse Management and Shipment Operations, to ensure on-time and cost-effective delivery of product to our customer.

Compliance:

• Responsible to ensure that Haleon meets the highest level of global compliance for cross border trade within the supply chain activities of all Business Units (e.g. ES, Sites, Commercial, and CH).
• Implementation of Regulation Changes within the Region, by collaborating with Operational teams, GL Cx compliance, internal functions such as Global Tax, Indirect Tax and trade compliance, regulatory, legal and global security services.
• Responsible to ensure that processes meet the Haleon, GxP, Safety, Quality and Finance compliance requirements.
• Liaise with the wider Haleon business to ensure that the expected standards are delivered. This role has joint accountability for the setting and realization of the targets.
• Work with Regional peers to ensure the effective and efficient delivery of programs through the use of leveraging both internal and external resources.

Continuous Improvements and projects:

• Support the Continuous Improvement team in delivering Global Logistics committed improvement targets, specifically by bringing a knowledge of manufacturing, warehousing and logistics processes, custom brokerage and guiding and influencing changes.
• Support the GL and/or enterprise wide identified projects/programs (for example ERP)
• Support/lead commercial related continuous improvement projects

Responsibilities: Operations

• Provide operational leadership to the logistics service providers (4PL LCC and others when applicable) to ensure timely collection and delivery of products to customers.
• Ensure appropriate communication to sites and customers in case of events impacting the distribution chain.
• Managing the operational interface between the 4PL LCC and the HALEON business (sites, MMW, markets, functions), creating effective relationships to enable the 4PL LCC to operate successfully
• Responsible for the escalated issue resolution process where not resolvable by the 4PL LCC, providing consistent interface with markets and sites in an operational context.
• Drive ongoing improvement of operational performance for all GL services applicable to assigned regions.
• Ensure appropriate communication to sites and customers in case of events impacting the distribution chain.
• Input/support into Crisis Management, if required.
• Responsible for ensuring the GL operations adhere to Haleon Quality Management system, GxP and financial requirements as defined in Global Logistics Policies and Procedures
• Collaborate with Operation managers across other areas and/or regions to share and drive operational best practices.
• Drive short term (0-3 months) service improvement initiatives, and support, where needed, mid to long term Continuous Improvement (CI) or strategy deployment.

Compliance

• Manage day to day operational Compliance issues associated with GL scope.
• Creates and maintains internal audit plan and conducts L1 audits across Operations, Participate to Level 2 and level 3 audits as and when required and/or support external audits in collaboration with Quality, Sites, Logistics Service Providers, Legal, Treasury, and Indirect Tax, etc\xe2\x80\xa6
• Responsible to ensure that all types of movements (physically and documentation) are in compliance with the national/international regulations (GxP, IATA, CMR, Known Consignor, etc\xe2\x80\xa6) including Dangerous Goods regulations.
• Develop policies and processes as required by the business in cooperation with stakeholders (i.e. Quality, CMO, Supply Chain organizations, etc).
• Supports Business Units with license management (e.g. controlled drugs, DEFRA, USDA, Export Licences when applicable.
• Support tariff information (HS code) and country of origin for FTA benefit evaluation.
• Provide all data elements and operational support as required in region to Customs broker and maintain master data base to facilitate border clearance
• Support requests for item, customers, trade routes set up data, tariff classification, documentation requirements and country of origin and where applicable to FES team upon request.
• Support Customs related activities to ensure compliant with Duty Management Programmes, ensuring sites are audit ready for any Customs inspections.
• Manage the process to ensure that HALEON comply with all Export Controls and Sanctions Regulations, Management of the screening process, collating and storing data to evidence that products/customers comply with the Regulations, and HALEON are audit ready. Collaborate with Legal Counsel and Treasury.
• Collaborate with GL New Business & Divestments to ensure that licensing and cross border regulatory requirements are known for first export shipments of new products, in-license and merger/acquisition deals.
• Use the Global Logistics Risk Register to record risks to HALEON business and actions plans to address them. Maintains CAPA tracker.
• Conducts Regulation Watch process to reflect changes impacting HALEON e.g. Commodity code changes.
• Notification of Regulation changes through GTCC alert system.
• As required, act as Quality Champion for Cx GL Operations

Continuous improvements / Lead or support project delivery:

• Support the Regional Continuous Improvement team in delivering the GL committed improvement targets, specifically by bringing a knowledge of manufacturing, warehousing and logistics processes and guiding and influencing changes, when applicable
• Represent Global Logistics, Procurement and/or the logistics service providers in all internal process and drive the agenda and the priorities within the organization with involved functions.
• Lead project delivery according to the scope and timeline and provide business expertise and influence stakeholders

Suppliers Relationship Management:

• As Business Owner, support Procurement in the contract and/or Work Assignment activities
• Lead and execute Business Review Meetings with the service providers, when applicable.

Performance management:

• As required, accountable for managing the logistics service providers\xe2\x80\x99 performance (service levels, complaints, improvements, etc.) through the use of KPI\xe2\x80\x99s and drive improvement activity associated with the metrics.
• Accountable for swift resolution of Deviations / Claims by Collaborating with Site(s), Quality, LSP\xe2\x80\x99s and/or Insurers for the Operations & drive a timely investigation within the LSP\xe2\x80\x99s / Suppliers / HALEON network

Specific to the APAC operation:

• Collaborate with APAC markets W&D and supply chain team

Requirements:

• 3-5 years demonstrated in depth operational experience in international logistics operations
• Knowledge of external logistics environment
• Extensive knowledge in multi-modals distribution and cross-border regulations
• Knowledge of HALEON supply chain, trading partners organizations and sites logistics functions and financial systems
• Experience in performance management of 3rd party contracts
• Change management skills and ability to construct business proposals
• Customer facing / Stakeholder management
• Strong leadership backed up by considerable influencing abilities
• Excellent interpersonal skills and experience of working in a multi-cultural environment
• Ability to drive improvements and performance focusing on customer service levels and cost reduction
• Change management skills and ability to construct business proposals
• Ability to work with minimum of directions and according to strategic directions
• Resilient / Ability to work under pressure

Diversity, Equity and Inclusion At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We\xe2\x80\x99re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are. Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We\'re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, Haleon may be required to capture and report expenses Haleon incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure Haleon\xe2\x80\x99s compliance to all federal and state US Transparency requirements.