Job Description

About TTS:

Citi's Treasury and Trade Solutions enables our clients' success by providing an integrated suite of innovative and tailored cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe.

Based on the foundation of the industry's largest proprietary network with banking licenses in over 100 countries and jurisdictions and globally integrated technology platforms, TTS continues to lead the way in offering the industry's most comprehensive range of digitally enabled treasury, trade and liquidity management solutions

With so many core businesses that impact so many transactions, TTS is always on the pulse of evolution. Here are our core businesses:

Digital Channels and Data

Payments

Commercial Cards

Receivables

Liquidity Management Services

Global Trade

About the Role: We are seeking to a cutting-edge technology manager who is adept in Site reliability management, as well as establishing and leading API platform strategic enablement.

Essential Functional Qualifications:

Advanced level experience in as application support technical lead role

Experience in people management, can be limited as this role will involve managing very small team

Adeptness and strong experience of senior stakeholder management

Fast learner, our organization is multifaceted

Team player

Project management with demonstrable results in improving IT services

Effectively share information with other support team members and with other technology teams

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately to fostering teams and mentorship within team

Capacity Planning/Forecasting exposure a plus

Essential Technical Qualifications:

Knowledge about API design standards, patterns and best-practices

Splunk, AppD/Kibana expertise are essential to perform and lead day to day duties

Ability to formulate and implement a framework for managing capacity, throughput and latency.

Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good understanding of the industry.

Knowledge in Portal management and/or API Gateway management

Ability to manage team distributed in different locations/time zones

Nice to have qualifications:

Demonstrated understanding of TTS businesses

Responsibilities:

Vendor relationship management including oversight for all offshore managed service.

Improve the service level the team provides to our end users, which includes maximizing operational efficiencies, strengthening incident management, problem management and knowledge sharing practices.

Guide development teams on application stability and supportability improvements.

Formulate and implement a framework for managing capacity, throughput and latency.

Define and implemented application on-boarding guidelines and standards.

Work closely with Business Stakeholders, Channels and Payments Product team, Digital Client Support and Client implementation teams

Ensure customer issues are resolved within the SLA and prompt follow-up to ensure closure of the and communication on the progress

Knowledge of best practices and IT operations in an always-up, always-available service

Familiarity with Agile development methodology and monitoring tools

Work with various team members on coaching them on how to maximize their potential, work better in a highly integrated team environment and focus on bringing out their strengths.

Drives continued cost reductions and efficiencies across the portfolios supported by means of Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training

Strong analytical, problem-solving skills with attention to detail and client experience

Participates in business review meetings, relating technology tools strategies to business requirements.

Assures adherence to all support process and tool standards and work with Management to create new and/or enhance processes to ensure consistency and quality in "best practices" across the overall support program

Influences and negotiates with senior leaders (across functions); may communicate with external parties

Management responsibility for a team or multiple teams, including management of people, performance evaluation, hiring, disciplinary actions and terminations and budget approval.

Performs other duties and functions as assigned

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Education:

Bachelor's/University degree, Master's degree preferred

Job Family Group:
Technology

Job Family:
Applications Support

Time Type:
Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

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