Job Description

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure\'s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. .

Pure is blazing trails and setting records:

• For eight straight years, Gartner has named Pure a leader in the Magic Quadrant
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press

across these dimensions * And, our 4,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say \xe2\x80\x9cbring it on\xe2\x80\x9d to exciting challenges that change the world, we have endless opportunities where you can make your mark.

Position Summary:

Reporting to the Senior Manager of APJ Global Service Logistics (GSL), the APJ Logistics Coordinator will focus on managing day to day field dispatches for the Global Service Logistics (GSL) function during the APJ timezone. The APJ Logistics Coordinator should have extensive customer service experience and must demonstrate the ability to develop strong relationships across all Pure supply chain and functional organizations that includes - Logistics, Operations, Technical Support and Sales.

The GSL team works within a 24 x 7 environment supporting Pure\'s customers. On such occasions, the APJ Logistics Coordinator may have to work outside normal business hours or weekends to support Pure\'s customers or collaborate with team members on escalations and initiatives.

The ideal candidate will be a somewhat self-managed, customer oriented and proactive individual who does not require direct supervision.

Primary Job Responsibilities:

• Responsible for the proactive day-to-day monitoring of service parts dispatches in an outsource RMA administration environment.
• The proactive identification of issues that will cause a problem with a dispatch in terms of delays or incorrect order details.
• Resolution of all issues escalated from Pure\'s service providers within the APJ timezone.
• Monitoring and closing of transfer orders from the DC to regional hubs/ FSLs, and provide timely support to open issues which may delay the shipments.
• Real time corrective actions to correct any potential dispatch issues.
• Act as regional point of contact for Pure Storage support and key business partners for questions regarding dispatches as they relate to parts and Field Engineers to customer sites.
• Support the Senior Manager of APJ Global Service Logistics in working with vendors to conduct Root Cause Corrective Action results for logistics / field issues.
• Engage in daily tactical communication with external vendors (RMA administration, service logistics and field engineering), internal and external customers.
• Analyze data from numerous databases (using internal systems, Excel, SQL and/or other data management systems) and perform reporting and analysis as needed.
• Support the Senior Manager of APJ Global Service Logistics with publishing of performance metrics to assist with driving business results.
• Work within time constraints to meet critical business needs.
• Document work instructions and best practices.
• Customer oriented with a pro-active attitude.

Requirements:

• Ideally with 4+ years of experience in a service logistics role with a focus on high-tech service parts logistics and field engineering.
• Strong attention to detail.
• Strong analytical skills.
• Manage, prioritize and work well with cross functional organizations.
• Enthusiastic, keen learner and a self-starter.
• Ability to work outside of normal business hours if required
• Flexibility to attend after hours conference calls where needed
• Basic knowledge of IOR/EOR and export compliance
• Comfortable to be in situations where there is a level of ambiguity
• Knowledge of Salesforce.com, Service Now, SAP or equivalent enterprise resource planning systems.
• Extensive experience using of office administration products such as Excel, Word, PowerPoint and/or Google products
• AS / Diploma in Business Administration or equivalent is advantageous

BE YOU-CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

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