App Support Engineer
Singapore, Singapore
Job Description
Location: Central
Working hours: 8.30 am - 6pm (onsite)
Salary: Up to 3,000 + AWS
We are seeking an App Support Engineer to provide technical support and troubleshooting for end users across hardware, software, and network systems. The ideal candidate is customer-oriented, proactive, and able to resolve IT issues efficiently while maintaining a high level of service quality and professionalism.
Responsibilities:
- Respond to cases via multiple channels such as hotline, email, online forms, chatbot, portal or case management system.
- Perform basic troubleshooting based on SOP and guides
- Escalate tickets to next level and ensure resolution within Service Level Agreement
- Ensure that all customer queries and any follow-up interactions are logged into CRM accurately and timely.
- Proactively escalate query trends or potential issues to team leader
- Any other relevant duties as and when assigned by the Supervisor
- Minimum ITE Diploma in Information Technology, Computer Science, or a related field.
- At least 1-3 years of relevant experience in IT support or helpdesk roles.
This authorizes us to:
- Contact you about potential opportunities.
- Delete personal data as it is not required at this application stage.
- All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.
ScienTec Consulting Pte Ltd - 11C5781
Skills Required
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Job Detail
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Job IdJD1648067
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned