Job Description

Job summary

What you\'ll do

• Contribute in achieving or exceeding the regional sales and business development objectives in collaboration with all concerned.
• Support the sales team during proposal phase of new/existing opportunities providing pricing estimates, resource requirement, preliminary project time lines, SOW language and acceptance test plans.
• Work closely with regional sales team to schedule all required deliverables for RFP/RFI/Tenders - includes regular progress reporting and flagging issues/delays.
• Own pre-sales cycle, including assisting sales in closing the sale, business development objectives along with SSS.
• To assist in reviewing the RFP/RFI/Tender documents and providing compliances docs, data sets working along with SE, Post sales team, PLM and Sales teams.
• Assist in developing and delivering product presentations at customers, conferences and other venues as required.
• Provide technical expertise and support in the positioning and sales of EXFO\'s FNMM product line.
• Helping to devise and deliver product-based training to our internal and external sales teams.
• Taking responsibility for effective deployment and adoption of demo equipment for field trials/ POC.
• Liaison with sales/SE team and Project Manager to ensure full understanding of the customer environment, solution sold and expectations of all parties
• Utilize Saleforce.com CRM system for documenting and tracking all sales related and any customer related issues.
• Assist SSS to ensure we have a fully documented customer profile for every opportunity where a quote is made and all relevant data in the CRM is up to date.
• Work with SE/SS to resolve any product issues discovered during POC implementation and be the customer\'s advocate.
• Provide post implementation onsite trouble shooting assistance in support of the SE/SS team as required.
• Assist with demo system and internal lab maintenance.
• Assist Solution Engineers/ System Support with Proof of Concept deployments, test acceptance plans, etc.

What we\'re looking for

Technical skills

• Knowledge of fiber optics networks & Ethernet technologies.
• Versed in the issues & challenges of our clients in the telecom space.
• Knowledge of optic networks- design & planning, implementation, maintenance cycles.
• Knowledge of Optical Telecommunication test and measurement instrumentation.
• Issues & challenges faced by fiber maintenance teams.
• Should have a fair basic knowledge of basic transmission technologies.
• Good understanding of IP networks/IT connectivity and relevant protocols.
• Good understandable knowledge of Test system components.
• Familiar with network monitoring applications and/or test tools.
• Familiar with GIS and Fiber Monitoring System.
• Good understanding of integration process/ protocols with the above systems is an added advantage.
• Good skills in scripting languages(Python, Perl, etc) and APIs are preferred.
• Familiar with MS office tools, Remote Access Tools, and Windows OS.

Required aptitudes

Customer Skills

• Experience of Customer facing role
• Strong communication skills - oral and written, Presentation.
• Good communication and collaboration with channel partners.
• Understands and is sensitive to customer business requirements.
• Customer advocate.
• Capable of Cross selling products and services.

General Aptitudes

• Self-motivated with strong team attitude.
• Ability to work in team environments and part of the team.
• Strong planning, organizational, and prioritization skills.
• Process oriented.
• Strong work ethic and integrity.
• Operates with a high degree of professionalism.
• Effective written and verbal communicator.
• Demonstrates strong judgment and analytical skill.
• Initiative and accountability.
• Adaptable to change/flexible.
• Innovative technical problem solver and out of the box thinker.
• Well organized and results oriented.

Must have

Pertinent experience: 7-12 years\' experience selling in consultative, direct sales and team environments.

Experience working within direct and overlay sales environments

Language requirements: English is a pre-requisite, others are advantageous.

Education: Engineering Degree in computer science, telecommunications, electronics or equivalent

Travel: 50-70%

Any other combination of experience/studies will be considered.

What we are offering

• Flexible working hours
• Global MNC, Technology Leader
• Dynamic and collaborative work environment
• AGILE work methodology

• Competitive vacation policy and holiday time off
• Annual Bonus Program
• Health Insurance
• Social Community Involvement

EXFO is an equal opportunity employer.

For positions located in Quebec, the language requirement is French. However, in the context where the incumbent evolves in an international work environment and where the activities take place mainly outside Quebec, we favor bilingualism as a linguistic requirement.

Thanks for your interest in EXFO

EXFO