Job Description

We are looking for an experienced Application Production Support Specialist to join production support team supporting Global Banking Applications. This is a critical role focused on incident resolution, root cause analysis, and ongoing operational stability of production systems.

• 12-month contract with potential for extension or permanent conversion, subject to performance.

The ideal candidate will have a strong technical background in application support, a proactive approach to incident and problem management, and the ability to work closely with cross-functional teams including development, infrastructure, and business stakeholders.

• Candidates must be open to shift-based work / on-call suppport, including weekends and public holidays, as part of a rotating schedule.

Key Responsibilities

• Provide L1/L2/L3 production support for business-critical banking applications.
• Identify, triage, and resolve production incidents in a timely manner.
• Conduct root cause analysis (RCA) and manage Problem Management lifecycle.
• Manage incident and problem tickets through the enterprise ITSM tool.
• Collaborate with development teams during application onboarding or major upgrades.
• Support internal and external audit requirements.
• Work closely with business and operations stakeholders to track KPIs and prioritize enhancements.
• Ensure timely communication of incident status to stakeholders and leadership.
• Assist in release/deployment support and environment readiness activities.
• Engage in capacity and performance management of supported applications.
• Suggest and implement improvements to reduce operational risk and enhance system stability.
• Provide off-hours support as part of an on-call rotation (including weekends and public holidays).

Required Skills & Experience

• Minimum 5 years of relevant IT experience in Production/Application Support or similar roles.
• Strong understanding of ITIL practices and experience with Incident/Problem/Change Management.
• Hands-on experience with:

• Java/J2EE technologies: Core Java, JDBC, EJB, Java Web Services.
• Middleware tools: IBM WebSphere MQ, Message Broker, JBoss, MuleSoft.
• Server-side technologies: SOAP/RESTful services, XML/XSLT, MQ, Microservices.
• Scripting and OS: Strong skills in Unix/Linux and Windows environments.
• Database technologies: Oracle, DB2, PL/SQL - ability to write complex queries.
• Experience with batch processes - event-driven and schedule-based.
• Familiarity with at least 2-3 monitoring/scheduling tools (e.g., Control-M, Autosys, AppDynamics, Splunk, etc.).
• Ability to handle real-time issue restoration and provide timely updates to stakeholders.
• Experience in working with cross-functional teams across development, QA, infrastructure, and business.
• Ability to manage multiple tasks and prioritize under pressure.

Desired Skills

• Exposure to end-to-end production service management across:

• Operational readiness
• Release/deployment management
• Capacity/availability planning
• Production governance and service analytics
• Experience in process improvement and implementation of production support best practices.
• Ability to assess vulnerabilities and maintain metrics to support service stability.
• Experience acting as a point of escalation for complex incidents and coordinating resolution.
• Comfortable working under defined procedures while applying analytical thinking for issue resolution.

Argyll Scott Consulting Pte Ltd
Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.

Skills Required