Job Description

Job Responsibilities
Ensure tight customer (business users) engagement, manage various ETRM, system vendors
Coordinate with and support other IT teams to ensure that the ETRM solutions are well considered, meet the requirements of IT strategy and are managed correctly through successful implementation
Ensure robust, comprehensive and realistic system test and cutover plans are defined and executed.
Facilitate and support business expert users during User Acceptance Testing
Assist with new product configuration and testing and provide system analysis to help resolve their line support issues when required
Assist the Application Manager / Project Manager on business process mapping, business process reengineering and business process analysis wherever needed
Ensure all incoming incidents/calls are logged, responded to and attention to detail, escalate and resolve issues in a timely manner (as per SLA). Assist in development of system management tools
Ensure that sufficient accurate information is captured in incident reports to promote the development of the ICT Knowledge Base and increase incident resolution rate.
Provide trading system support to users after ETRM project goes live
Ensure that correct resolutions are found or escalate to appropriate Resolution Groups in addressing incidents in a timely manner
Job Requirements
Degree or Diploma in IT
2 - 3 years of relevant experience in functional support of trading systems and related processes, especially LNG or/and Energy commodities and financial instruments.
Knowledge of database design, SQL and Report generation from business applications.
Good understanding of database design and report generation from
business applications.
MS .Net development experience: C# , understanding of OO principles, strong SQL, (SQL Server 2005+), stored-procedures, scripting and related tools, Python
Good understanding of the ITIL based, service management and Change Control processes
Analytics tools, e.g. Tableau, SQL server Analysis Services/Analytics
Web-Content/Document Management (Microsoft SharePoint)
Understanding of Agile practices, including test driven development and refactoring, will be an added advantage
Must be willing to commit to 9 months contract
Tel
-
Remarks
Job category 1
Information Technology/ Infocom
Job category 2
Executive/ Professional/ Management
Job category 3
Job Nature
Permanent