Application Support Analysts (healthcare)
Singapore, Singapore
Job Description
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The Role:
- Assist in the fostering and managing of strong, strategic, and long-term client relationships.
- Assist in the project pre-roll out tech support related planning and progress tracking to ensure the timelines, effectiveness, and overall success of project implementations.
- Assist in the coordination between teams at Company and the client partner to collaborate on and execute technical integrations and ongoing support.
- Give product presentations and trainings to clients, and travel to client sites as needed.
- Communicate ongoing outcomes reports to client on a regular basis and use data to tell meaningful and actionable stories to our client partner.
- Communicate with software development team for troubleshoot, escalate, and respond to request effectively from internal teams and client partners.
- Generate monthly Tech Support Report for team KPI tracking.
- Support the team in preparation of user-facing training material creation (E.g.: Troubleshooting guides, quickstart guides etc.).
- Create/validate software test script and provide UAT guidance.
- Any ad-hoc task assign by superior.
- Preparation of CRM (Clinical Research Material) Notification for clinical trial purposes.
- Preparation and management of project documentation (physical and electronic copies).
- Testing of mobile apps & platform prior to client deployments.
- Part of technical helpdesk to support customer requests and break fixes.
- Assist in the tracking & managing of deployment of devices & equipment for projects.
Experience/Training:
- Minimum of 3 years of application support especially for healthcare or medical industry is preferred.
- Experience in clinical trials, and commercial projects.
- Have aptitude for using data to drive decisions.
- Experienced in communicating to clients, partners, and other external stakeholders.
- Knowledge on chronic disease prevention, Singapore health care system, digital health & medical wearable devices.
- Technical experience and able to identify bugs & read error code in backend javascript, is preferred (e.g. able to read & understand Python code).
Education:
- MUST possess a Bachelor\xe2\x80\x99s Degree in Biomedical Engineering, Life Science, Computer Science, Software Engineering or any related discipline.
Skills:
- Excellent written and verbal communication skills (English & Mandarin), Software Quality Assurance Experience, Problem solving skill, Risk Management skill.
If you think you fulfilled the job criteria above, please send your updated CV to alvinlim@tahliawaters.com
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Job Detail
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Job IdJD1304288
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned