Application Support Analyst Successfactors

Singapore, Singapore

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ResponsibilitiesDepartment: ERP HR Apps Ops

Application support for NHG SuccessFactors
Role and Responsibilities
The Application Support Engineer provide technical support for application related issues and supports the investigation involving key technologies and application domains.
The candidate is responsible in complex problems requiring technology skillset or domain / workflow related experiences.
Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
Assist in implementation for standardization across technologies / domains of application
Assist in documentation of key application workflows
Assist in training
Assist in investigation of complex user reported issues
Develop mitigating and/or preventive solutions

Requirements

Diploma/Bachelor\'s degree in computer science or other highly technical, scientific discipline
3-5 yrs of Technical / Application Support experience on multi technology platforms
ITIL v3/v4 certification and strong service oriented experience / background preferred.
Strong Knowledge and understanding of IT industry environment and business needs.
Proven experience supporting Web / Mobile / Client based applications.
At least 5 - 6 years\' experience in developing, implementing and maintaining IT systems Position Summary / Project Description
This role is open for Singaporeans ONLY

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