Job Description

About Us:
From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.Role overview:
The primary role of the L2 Support role is to deliver effective application support on the Boomi platform and other application platforms. This role aims to enhance customer satisfaction through timely issue resolution, minimizing escalations to L3, managing client production data migrations, and overseeing production database management.Responsibilities:

• Responsible for operations management, ensuring that applications run optimally and are accessible when needed.
• Swiftly addressing and resolving incidents to maintain service continuity, identify and analyze recurring issues, implementing solutions to prevent future incidents.
• Coordinating and implementing changes to the application environment with minimal disruption.
• Efficiently handle and fulfill service requests from users.
• Coordinate the rollout of application updates and new features for release and deployment management.
• Monitor and manage application capacity to ensure both performance and scalability.
• Creating and maintaining documentation that facilitates knowledge sharing within the team.
• Focus on continual service improvement, identifying opportunities to enhance services and implementing necessary changes.
• Manage application utilities to ensure optimal functionality and performance.

Requirements:

• Minimum Bachelor Degree in Computer Science, Engineering, Information Systems or related disciplines.
• Candidates with experience in an IT or consulting firm, particularly those who have worked on projects within the banking industry are highly preferred.
• Minimum 3 years of working experience in Application Support or L2 support.
• Prior experience in application development, maintenance, support and deployment will be advantageous.
• Must have knowledge in Boomi Platform especially Boomi Integrations
• Experience in database like Oracle, MySQL server, Postgres and database query scripting (SQL)
• Good knowledge in Agile methodologies and AWS suite of services
• Strong analytical, problem-solving skills and attention to detail
• Strong written and verbal communication with emphasis on technical writing skills

Why Join Us
At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP\xe2\x80\x99s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.We regret only shortlisted candidates will be notified.Powered by JazzHR

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