Job Description

Responsibilities

• Provide timely and effective technical support for application-related incidents and service requests
• Troubleshoot and resolve application issues, both independently and in collaboration with development teams
• Monitor application performance, identify bottlenecks, and implement performance enhancements
• Conduct root cause analysis for recurring issues and implement preventive measures
• Collaborate with internal stakeholders to gather requirements and provide recommendations for application improvements
• Maintain documentation related to application configurations, troubleshooting procedures, and known issues
• Participate in application deployment and release management activities
• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes

Requirements

• Diploma/Degree in Computer Engineering or related
• Strong technical knowledge and minimum 2 years relevant IT working experience in supporting enterprise-level Java applications
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools
• Experience with databases and SQL query language, preferably on Oracle or MySQL
• Experience in hosting platform include but not limited to Tomcat, JBoss, IBM WebSphere/WebLogic is a plus
• Familiarity with software development life cycle (SDLC) and ITIL principles
• Excellent problem-solving and analytical skills
• Effective communication and collaboration abilities
• Ability to work under pressure and prioritize tasks in a fast-paced environment
• Preferred Skillset: Java, Oracle Database, MySQL Database, Jira, Excel, Hosting Platform, include but not limited to, Tomcat, JBoss, IBM WebSphere/WebLogic

Shortlisted candidate will be offered 1 Year Agency Contract employment.

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