Job Description

We are looking for L1 Application Support Engineer to join a FinTech software company in Singapore!

Working Hours: rotating shift job (currently will office hours 9am-6pm arrangement)

Working Location: Tanjong Pagar

Salary up to $3,800 + AWS + Bonus (2-3 months)

Permanent position, great working culture and environment! * Entry level are welcome to apply, training will be provided

Responsibilities:

• Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
• Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
• Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
• Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
• Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
• Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
• Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
• This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.

Requirements:

• Singaporean only
• Diploma/Degree in Computer Science related studies
• 1 year of application/operations support experience, software development background are welcome to apply
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Experience with some programming languages (HTML, JAVA) will be an added advantage
• Comfortable to work on rotating shifts
• Entry level position, training will be provided

Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781

ScienTec Consulting