Application Support Engineer (entry Level) J41140

Singapore, Singapore

Job Description




We are looking for L1 Application Support Engineer to join a FinTech software company in Singapore!

Working Hours: rotating shift job (currently will office hours 9am-6pm arrangement)

Working Location: Tanjong Pagar

Salary up to $3,800 + AWS + Bonus (2-3 months)

Permanent position, great working culture and environment! * Entry level are welcome to apply, training will be provided

Responsibilities:

  • Provide daily support to users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation
  • Communicate clearly and effectively with users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
  • Maintain detailed records of daily interactions with users, reported issues, and completed solutions along with any further actions required of management or tier 2 technical staff.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or internal task force discussions when possible.
  • Develop training manuals and troubleshooting procedures to help both support personnel and users interact properly with the system.
  • Collaborate with tier 2 technical staff and project manager to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
  • This role requires working on a 24/7 shift roaster, candidate must be flexible to work on shift when required.
Requirements:
  • Singaporean only
  • Diploma/Degree in Computer Science related studies
  • 1 year of application/operations support experience, software development background are welcome to apply
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
  • Experience with some programming languages (HTML, JAVA) will be an added advantage
  • Comfortable to work on rotating shifts
  • Entry level position, training will be provided
Liew Chien Hui - R2090138

ScienTec Consulting Pte Ltd - 11C5781

ScienTec Consulting

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Job Detail

  • Job Id
    JD1329254
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3800 per month
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned