Job Description

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We are looking for a proactive and dynamic professional to join our Application L2 support team to provide maintenance and support for a mission critical system.
Training & mentorship will be provided on SOPs, ITSM and usage of Monitoring & Investigation tools.
Roles and Responsibilities:

• Provides day-to-day application support for reported production issues and resolve within the stipulated Service Level Agreement (SLA) as per classified severity; not limiting to the following:

• Knowing and understanding the issue,
• Investigate and perform analysis to determine root cause(s),
• Provide corrective and preventive solution,
• If required, escalate case to L3 or technical support for further investigations,
• Ensure successful and timely completion of application batch jobs,
• Propose improvements to address recurring issues and
• Close monitoring gaps.
• Support implementation of changes in accordance with the standard operation procedures to ensure smooth rollouts / deployments,
• Identify opportunities for automation to minimize manual task and
• Provides 24 X 7 rotating 12 hours shift support

Requirements:

• Strong problem investigation and solving skills,
• Has an analytical mindset and able to understand business and functional concepts,
• Proactive and self-driven and able to work under pressure with a high sense of urgency,
• Basic knowledge of Java programming and has some hands-on coding experience,
• Possess SQL knowledge and able to construct basic SQL queries,
• Able to understand and grasp concepts of users' interfaces, client-server environment, web technology, operating systems (Unix & Windows), database and middleware,
• Ability to work effectively both independently & within a team,
• Good communication skills for interaction with both internal and external stakeholders of all levels (Internal teams, clients, external / other 3rd party vendors and management),
• Experience with writing scripts for automation will be an advantage and
• Experience working with IT ticketing systems will be an advantage.

Qualifications:

• Minimum Diploma in IT related discipline
• 1 year or more working experience in IT industry

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
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