Job Description

We are seeking Senior Application Support to join a growing Professional Services team. In this role, you\'ll have an opportunity to support large installations, including servers and applications, as well as other software as assigned.

Working Hours: Mon-Fri

Working Location: Central

Remuneration Package: Up to $6k + AWS + VB

Responsibilities:

Lead an application support team and also provide hands on day to day production support and user support

Lead and run 24/7/365 shift level 1 application support team for applications and systems

Involved in the recruitment process of the staff and management of the staff, plan shift rotation

Train the team members on the application logic/usage, interfaces and features.

Ensures the team members is providing necessary help to the end-users and assigns work to the staff

Solves critical issues of the system which the less-experienced application support could not solve and help them in understanding the problems with the software systems

Ownership of all issues that are raised, through to closure regardless of which development team or vendor ultimately resolves the issue

Maintain a knowledge base of known defects, issues, process, techniques etc.

Update and manage problem tickets appropriately

Manage relationships with technology teams and end-user clients on a day to day basis \xe2\x80\xa2

Conduct application testing, support client application testing, and collect and summarize test result

Create and maintain job schedules, job tracking, client communications, team communications, Web reports, and other documents that may be required

Train users on applications and help them resolve application issues

Liaise closely with business users and build good rapport

Handle escalations and manage client expectations on an ongoing basis

Lead the improvement of service & change processes, procedures and outcomes, in alignment to ITIL practices

Enhance and debug application code if necessary

Requirements

Bachelor\'s Degree in Computer Science, Engineering

Minimum 3 years in leading a team of L1 Support Engineer

Knowledge and experience in Web based applications / architecture

Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation

Understanding of IT industry working practices / methodologies - ITIL foundation certification desirable but not essential

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

ScienTec Consulting