Job Description

• Government-Link Company
• Basic salary $4500 - $9,000 (depends on experience) + Bonus + Attractive Benefits
• Good career progression
• Entry level with relevant knowledge or Possess degree in IT relevant field are welcome to apply. Training will be provided
• Permanent vacancies available
• Candidates with higher experience will be considered for the Senior System Analyst, Assistant Lead Analyst or Lead Analyst (Project Manager) position

Responsibilities:

• Responsible for Level 1 and Level 2 support which include provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching, daily health checks and stability aspects of the system
• Maintain service operations documentation and guides. Develop supporting documentation for all Service Operation activities
• Monitor Service level dashboards, system capacity review and allocation of adequate capacity
• Assist in training, investigating user reported issues and develop mitigating/preventive solutions
• Coordinate testing with interface systems, application verifications including post patching activities

Requirement:

• Diploma/ Degree in Engineering (Computer / Telecommunication), Computer Science or Information Technology or equivalent
• Entry level with relevant knowledge or Possess degree in IT relevant field are welcome to apply. Training will be provided
• Experienced in Level 1 and Level 2 Application Support experience in MS Windows environment is preferred.
• Good working knowledge on service desk ticketing system, telephony system, email, online chat, service support process, and SLA
• Good to have work experience in applications troubleshooting and support to end users.
• Possess ITIL Certifications / experience in SAP (MM/FICO/HR/ISH/SD) will be advantageous.

EA License | 14C7092

EA Registration Number | R1106661 (Aaron Chang)

Additional Information

Career Level

Entry Level

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

Search Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan "Bridging Career, Enhancing Life",

We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.

Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower

(By submitting any application or resume to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.)

Additional Company Information

Registration No.

201410806W

EA No.

14C7092

Company Size

51 - 200 Employees

Industry

Human Resources Management / Consulting

Benefits & Others

Regular hours, Mondays - Fridays

Specific Location

Serangoon North

Company photos