Job Description

Job Summary
Manage the technical service and maintenance team to provide timely and reliable technical services to customers and clients, as well as DKSH operating facilities. This includes installation, warranty, repair and maintenance services
General Responsibilities

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
• Manage and enhance technical service procedures and structures to improve quality of service, reduce turnaround times and optimize costs
• Identify and recommend initiatives to enhance service competitiveness in order to increase services contact sales and volumes
• Delegate work responsibilities and schedules to field service employees to meet customer needs
• Diagnose cause of malfunctions or failures of service equipment and take corrective actions
• Manage and monitor service tools/spare parts inventory to support the service business
• Support negotiations with potential client/customers to secure maintenance contracts
• Develop and maintain good working relationships with suppliers and customers
• Manage and resolve customers' technical and quality issues by providing technical leadership and coaching to field service engineers.

Leadership

• Manage and oversee team's delivery of team/function goals to drive execution against goals set

Drive and manage learning and development of team in the area of Technical Service and DKSH behaviors to achieve team/function goals
Drive self-learning and improvement in the area of Technical Service and DKSH behaviors as part of continuous learning
Experience And Education

• Demonstrate working knowledge and experience in trouble-shooting of technology and scientific equipment
• Demonstrate fluency in English, both written and spoken.
• At least a Degree from a reputable institution preferably specializing in Engineering (Electronic, Electrical, Mechanic, Bio-Engineering)
• Minimum five years' experience in a similar role
• Minimum three years' experience in a managerial capacity

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Requisition Number: 218320
Job Function: Engineering

Skills Required