Job Description

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Join our Consumer & Community Banking (CCB) Production Management, Operations Technology Mission Control (MC) team, where we manage critical Digital applications round the clock. Our team, spread across Columbus/Houston and Singapore/India, is responsible for monitoring CCB applications and managing production. As part of our Application Support team, you\'ll use your creative and critical thinking skills to maintain crucial application systems, collaborate on diverse projects, and gain exposure to software development, testing, deployment, maintenance, and improvement in addition to production lifecycle methodologies and risk guidelines. Finally, you\'ll have the opportunity to develop professionally -and to grow your career in any direction you choose

As an Applications Support, Associate in the Consumer & Community Banking (CCB) Production Management, Operations Technology Mission Control (MC), you will be entrusted with end-to-end monitoring responsibilities of the CCB applications. You will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You will work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. This role provides an opportunity to develop professionally and to grow your career in any direction you choose.

Job responsibilities

• Provides end-to-end application support for Digital applications on premise and Cloud (AWS)
• Focuses on quick incident mitigation primarily to reduce downtime for customers
• Monitors changes going into the environment while ensuring system stability
• Provides onsite technical leadership and decision taking for quick service restorations
• Drives Technical Bridges with information from monitoring and other specific tools
• Takes key decision in terms of failovers, isolating DC and preserving customer experience
• Performs targeted flow-triage during major incidents using tools expertise

Required qualifications, capabilities, and skills

• Bachelor\'s Degree in Computer Science/Information Systems/Engineering or related disciplines
• Minimum 5 years of Applications Support or related experience
• Basic knowledge of application development - Java
• Strong technical background in Middleware (WebSphere, Tomcat and Web Servers), Cloud technologies (AWS, Dockers & Kubernetes), Monitoring tools (Splunk, Dynatrace and Grafana), Unix, DB2, Cassandra and Retail banking channel application flows
• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture
• Good communications skills - managing global bridges/ writing executive notifications
• Experience working with geographically distributed and culturally diverse work-groups
• Hands-on with technical operations - high pressure shift environment
• Ability to multi-task (e.g., listening, writing, reviewing and sending executive communications) and work flexibly in response to changing demands
• Ability to provide weekend support as part of shift based coverage

Preferred qualifications, capabilities, and skills

• Retail banking experience
• Customer-centric - preferable from technical support roles and/or professional services
• Cloud Certification

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.

About the Team: Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You\'ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

JPMorgan Chase