Job Description

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The Consumer & Community Banking (CCB) Production Management, Operations Technology Mission Control (MC) manages critical middleware applications availability 24*7. The US day is supported by the teams in Columbus/Houston and the US overnight is mainly supported by Singapore/India teams. The MC is entrusted with end-to-end monitoring responsibilities of the CCB applications as well as other production management responsibilities. Its aim is to resolve 90% of all major incidents without escalations and therefore has SMEs present onsite on all shifts 24x7. The shift-lead has production responsibilities across the shift and has to take key decisions in ensuring the quickest ways to mitigate incidents with minimal client impacts.

Working in Application Support means you\'ll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You\'ll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you\'ll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you\'ll have the opportunity to develop professionally -and to grow your career in any direction you choose.

Job responsibilities

• Collaborates in teams on a wide rage of projects based on primary area of focus: design or programming
• Provides onsite technical leadership and decision taking for quick service restorations
• Drives Technical Bridges with information from monitoring and other specific tools
• Takes key decision in terms of fail-overs, isolating DC and preserving customer experience
• Performs targeted flow-triage during major incidents using tools expertise

Required qualifications, capabilities, and skills

• Bachelor\'s Degree in Computer Science/Information Systems/Engineering or related disciplines
• Minimally 5 years of Production Support experience
• Strong expertise in technologies like -Middleware, UNIX, WebLogic, WebSphere, Tomcat and Web Servers
• Ability to deploy and support applications in Cloud Platforms (AWS, AZURE, Private Cloud) and Kubernetes
• Basic knowledge of application development - Java/Python
• Specific knowledge of IT infrastructure including networks, storage networks, load balancing, server clustering, databases and application architecture
• High flexibility and adaptability in response to changing demands of the organization
• Good communications skills - managing global bridges/writing executive notifications
• Experience working with geographically distributed and culturally diverse work-groups
• Hands-on with technical operations - high pressure shift environment
• Ability to multi-task (e.g., listening, writing, reviewing and sending executive communications)
• Ability to provide weekend support as part of shift based coverage

Preferred qualifications, capabilities, and skills

• Experience in consumer banking
• Be customer-centric with experience in technical support roles and/or professional services
• Knowledge on tools such as Splunk, Dynatrace and Grafana

About Us: J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world\'s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team: Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You\'ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

JPMorgan Chase