Job Description

Operations & Service Standards

Oversee FOH teams (waiters/waitresses, captains, service crew) across all Seafood Zi Char outlets. Ensure service SOPs, hygiene, and safety standards are consistently met. Monitor customer satisfaction and handle escalated service issues.

Personally cover FOH staff off-days when required, stepping in to ensure uninterrupted service.

Maintain smooth FOH operations in a

casual Zi Char-style seafood dining setup

, ensuring timely food delivery and table turnover.

Manpower & Training

Plan and coordinate FOH manpower rosters across outlets. Conduct training and coaching to maintain high service standards in a zi char environment. Mentor new hires and develop existing FOH staff for future leadership roles. Ensure compliance with SFA, workplace safety, and company service standards.

Business & Performance Support

Work with outlet managers to drive sales through upselling, seafood/zi char specials, and attentive service. Monitor FOH labour costs and productivity KPIs. Support new outlet openings and rollout of seafood zi char promotions and service initiatives. Provide weekly reports on FOH operations, staff performance, and customer feedback to management.

Requirements

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At least 3-5 years' FOH management experience in F&B, preferably with

zi char / seafood stall or food court concepts

. Strong leadership, communication, and people management skills. Hands-on and service-oriented, with

willingness to cover staff off-days when required

. Knowledge of SFA regulations, hygiene standards, and F&B service SOPs. * Ability to multi-task, plan rosters, and manage service teams under pressure.