Job Description

COMPANY DESCRIPTION
旺角 (Wang Café, also translates to Prosperity Corner) was founded in 1953 along Bugis Street serving local-styled breakfast favourites – Kopi, Kaya Toast and Soft-Boiled Eggs. Over the years, our passion for traditional flavours and belief in warm service has won over our following of customers.
In 2012, to serve our broader local market, Wang Cafe launched the halal-certified Heavenly Wang - serving our signature dishes set in a modern retro ambience.
Inspired by our Nanyang tradition and ingredients of Asian heritage, we continuously reinvent our uniquely Singapore local favourites to keep up with changing times. Today, Heavenly Wang is a household local coffee cafe with more than 30 locations across the island.
DESIGNATION : Area Manager

RESPONSIBILITIES

• Supervise and work with ground team to prepare each day activity and ensure that pre-prepped back-up supplies are always readily available
• Implement strategies (advertising, promotions, reward system, suggestive selling) to meet or improve financial performance
• Drive targets for Sales Revenue, Cost Management initiatives and monitors closely whether these targets are met
• Work amicably with other Area Managers to meet business objectives
• Analyze past financial, sales profit to spot trends and threats (in regular Operations Meeting)
• Prepare monthly budgets for costs of food, staff, operations based on past data
• Identify operational bottlenecks and suggest solutions for improvement
• Enforce proper cashier and administrative systems which include daily cashiering, petty cash systems, staff working hours/payroll processing, filing of invoices, delivery notes and daily taking
• Enforce outlet audit check form and assist store-in-charged to manage their stores better with common checklist
• Deal with customers’ complaints
• Participate in assigned Operations related projects directed by Senior Management
• Create reports for Senior Management
• Any other tasks as and when assigned by Senior Management

• Minimum Diploma in Food & Beverage Management and/or Hospitality and Tourism
• At least 6 years of relevant working experience working in similar roles in the F&B industry
• Good understanding of performance evaluation metrics
• Required to travel from store-to-store frequently
• Required to work on off-office hours as and when required
• Good F&B industry knowledge and familiar with different strategies used by industry players and competitors
• Good know-how in operating mobile digital devices (eg Grabfood, Foodpanda delivery devices)
• Competent with basic financial analysis
• Effective problem-solving skill