Job Description

Responsibilities Assist the Operations Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard . Oversees smooth operations of up Responsibilities Assist the Operations Manager in outlet operations to ensure compliance with health and safety standards as well as food handling hygiene standard . Oversees smooth operations of up to 10 outlets . Provide guidance and training to all managers and staff with due respect of the company's policies . Plan and maintain a safe level of outlet inventory and ensure strict receiving, checking and storage procedures of products for the outlet operation . Perform food quality and customer service checks . Plan staff schedule to maximise manpower resources and productivity, monitor and control labour cost through effective manpower scheduling and monitor staff leave . Reduce operating cost and wastage, increase profitability through proper cost cutting measure . Analyse monthly P&L and take actions for improvement of results . Ensure accuracy in petty cash claims and maintain accurate records . Ensure accuracy of all sales takings including cash deposits and credit card and nets payments . Ensure all cash takings of outlets are promptly deposited . Handle all outlet administrative duties and submit all necessary records and paperwork to corporate office on time . Conduct monthly stock checks and take of all inventories . Conduct staff training at outlets . Enforce discipline and ensure proper conduct of all staff whereby create a high level of morale amongst the staff in outlet . Conduct performance appraisal for all staff . Recruit staff and follow-though with their appointment letters and uniforms with Corporate HR . Ensure and upkeep maintenance and appearance of outlets, equipment and fixtures . Handle customer feedbacks and complaints. Ensure proper coordination and execution of promotions and marketing activities developed by Marketing Department Requirements . Well verse in Microsoft Office . Experience in supervising, training staff and team building . Good interpersonal and communication skills . Good organizational and time management skills