Job Description

ROLES AND RESPONSIBILITIES

• Daily management of direct reports.

• Have a full understanding of the functions, roles and systems used at all sites, such as Security, Incident management & escalation, CCTV, reception and admin support.

• Lead, manage and motivate direct reports including goal setting, performance reviews, appraisals, performance management, coaching, training & development planning.

• To recruit and select the best Security Hosts and Supervisors and actively Performance Manage these staff to maintain high levels of service.

• Manage the approval and control of leave, sickness absence and overtime to ensure 100% cover of shifts and that service levels are maintained with minimal budgetary implications.

• Support Company vision, culture and core values through leadership, mentoring and coaching.

• Understand drivers behind staff attrition and to take steps to minimise losses.

• Work closely with the APAC Security Account Manager and Supervisors to manage the security operation and client requirements.

• Liaise with and meet with the APAC Security Account Manager and key contracts on a regular basis to review performance and ensure that the quality of standards are maintained in accordance with Service Level Agreements & KPI’s.

• Ensure that the assignment instructions and standard operational procedures are adhered to, that they are fit for purpose, updated and maintained. This may involve out of hours visits.

• Maintain and enhance the standard of the Security Team in accordance with Service Level Agreements.

• Liaise with and manage as appropriate, all direct security reports.

• Ensure site procedures are managed, audited & scrutinised and innovations are introduced.

• Coordinate the management of physical security, loss prevention and fire prevention in accordance with client and customer expectations, policy and procedures.

• Manage the initiation of security surveys, inspections, risk assessments, audits and reviews.

• Ensure service levels are measurable and maintained.

• Act as a key contact for all escalated Operational, Security and Health & Safety related matters across the contract.

• Report and liaise on a daily basis with direct reports to ensure effective communication of all matters to ensure the delivery of a high standard professional security service.

• Ensure compliance with KPI requirements, minimising associated risks to the company and to the customer.

• Ensure, with the support of direct reports, all staff work in safe conditions, acting upon all reports of accidents and faults and that staff carry out their duties in accordance with procedures and policies.

• Investigate incidents and prepare responses in accordance with policies and procedures.

• Manage and update processes and SOPs to reflect current and future business needs.

• Introduce innovation in processes, systems and services to ensure that Security & Risk Solutions Pte Ltd maintains a competitive advantage.

• Respond to and disseminate changes in the external environment including legislation, technology and trends.

• Report immediately to the APAC Security Account Manager any action or inaction which compromises safety.

• Maintain a healthy and safe place of work, ensuring all posts are in a clean, tidy and safe condition at all times.

• Ensure that missing, damaged or unserviceable equipment is replaced or serviced as applicable expediently.

• Not to intentionally or recklessly interfere with or misuse any property, equipment, IT hardware or systems in the interest of Health & Safety and Welfare.

• Understand and be aware of policies and procedures owned and changed from time to time by Security & Risk Solutions Pte Ltd.

• Understand and be aware of policies and procedures owned and changed from time to time by the client.

• Carry out all other duties as may be required by the APAC Security Account Manager.
  

REQUIREMENTS

• Proven background in Security Team management, incident management with an emphasis on success within a Corporate Security environment.

• Experience in providing & managing security solutions through innovation and excellence.

• Ability to maintain and develop positive working relationships with the Client and colleagues.

• Proven ability in operational security management including leadership, team management and Incident management within the Security Industry.

• Excellent interpersonal & communication skills.

• Experience of issue and conflict resolution.

• Ability to work under own initiative, strong work ethics and decision making to benefit Security & Risk Solutions Pte Ltd and client.

• Competent on Microsoft Word/Excel/Outlook/PowerPoint.

• A commercial business sense.