Job Description

Areas of Interest

Facilities Management

Location(s)

Singapore - Singapore

JOB SUMMARY

This role is responsible for:

• Being part of the account team that manages the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship and contract value.
• Ensuring alignment between the account organization and other departments within CBRE to maximize value creation and ensure excellence in operational delivery by providing direction and oversight to enable the teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.
• Ensures alignment between CBRE and the Client to maximize value creation and ensure excellence in operational delivery through providing direction and oversight to enable the teams to positively contribute and comprehensively manage the fulfilment of our commitment to the client.
• Led the sponsorship essential to deliver against the contract, managing Scope interpretation as required.
• Be the face and representative of the CBRE Business Account.

• Ensuring the fulfilment of \'promise\' to customers - sets the tone and culture for the way CBRE delivers.
• Accountable for the financial performance of assigned accounts within the Cluster countries.
• Ensuring the account has the resources to deliver against the contract, managing scope interpretation as required.
• Build and maintain SME-level relationships. Engaging SME\'s involvement as needed to leverage the broader CBRE portfolio to introduce new scope & business pricing as part of delivering an integrated set of services.
• Manage the contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client.
• Embed risk awareness culture among team members and always be audit ready.
• Proactively Identify risks, escalate and implement mitigating steps and controls to prevent recurrence.
• Enhance efficiency and productivity in operational delivery by driving process simplification/consistency across countries within the ASEAN & ANZ Cluster;
• Drive sustainability in people management in terms of talent acquisition/retention. Providing support and guidance to the Country Leads to achieving the account objectives and being the first escalation point.
• Demonstrate credibility and thought leadership, influencing business outcomes.
• Create alignment between customer needs & organizational delivery.
• Manage issue escalation and resolution within the jurisdiction.
• Act as an expert in the customer\'s business, culture and strategy by proactively contributing to the improvement of the client\'s business.
• Influence the client\'s planning and budgeting process to enhance value and optimize performance.
• Be accountable for the Cluster P&L and drive efficiencies.
• Interpret the needs of, and identify new value-added services.
• Accommodate, plan & integrate portfolio contraction & expansion.
• Be mindful of Regional account initiatives while delivering Cluster level strategies
• Ensure the successful management of scope expansion & renewal activities.
• Establish and execute resource & people strategy.
• Act as the single point of contact for communication to and from the senior client contact.
• Be accountable to the Cluster Head of Property of SCB, respective Country Heads of Property and the SPMs.
• Conduct regular review meetings with respective stakeholders, providing updates on the Performance Reports and any escalations.
• Resolution of performance issues and implement solutions to address negative performance.
• Working effectively in a matrix environment/organization.
• Manage Customer business changes which may impact service delivery.
• Engaging executive involvement as needed to leverage the broader CBRE portfolio to introduce new scope and business pricing as part of delivering an integrated set of services.
• Acting as an expert in the customer\'s business, culture and strategy by pro-actively contributing to the improvement of the client\'s business with innovative and simplified solutions.
• Supporting the growth of customers\' business through the development and execution of an Account Business Plan.
• Representing the customers\' best interest externally and internally to CBRE.
• Being the strategic interpreter of needs and identifier of new value-added services.
• Accommodating, planning, and integrating portfolio contraction and expansion.
• Ensuring the successful management of scope expansion and renewal activities.

• Proven experience as a leader.
• High level of personal credibility, customer relationship management, networking, and interpersonal skills.
• Proven track record in the development & implementation of strategic plans.
• Significant experience managing customer accounts across multiple countries.
• Exceptional collaboration skills.
• Understanding of contracts and commercial models in the market.
• Strong communication skills.
• Industry knowledge and trends.
• Consultative skills.
• Ability to prioritise; interpret and manage risk; deliver results.
• Demonstrating credibility and thought leadership, influencing business outcomes.
• Creating alignment between customer needs and organizational delivery.
• Managing issue escalation and resolution within the jurisdiction.
• Acting as team leader and being responsible for the provision of all services that touch customers; managing escalation process.
• Acting as the single point of contact for communication to and from the senior client.
• Maintaining effective communication on significant matters with and between all functional areas of the account team and the service delivery team, as well as within CBRE and executive leadership.
• Working in a matrix environment.
• Being accountable for the financial performance of assigned accounts within the jurisdiction.
• Ensuring that the account has the resources to deliver against the contract, managing scope interpretation as required.
• Influencing the client\'s planning and budgeting process to enhance value and optimize performance.

• Credible management of a P&L.
• Proven experience as a leader and people management.
• High level of personal credibility, customer relationship management, networking, and interpersonal skills.
• Proven track record in the development & implementation of strategic plans.
• Significant experience managing customer accounts across multiple countries.
• Ability to effectively navigate in a matrix organization.
• Exceptional collaboration skills.
• Understanding of contracts and commercial models in the market.
• Strong communication skills.
• Industry knowledge and trends.
• Consultative skills.

CBRE