Bank of Singapore opens doors to new opportunities.Start your career with Bank of Singapore as an Operations Manager in our Front Office Support Services, Asset Transfer Validation Team!At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group\xe2\x80\x99s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!We are seeking a team member to join our Front Office Support Services (FOSS) function. The incumbent will co-lead the Asset Transfer Validation team which handles pre-processing checks for all client related payments prior to processing by Remittance team and callback verification on required transactions.ResponsibilitiesPre-processing check for payments, callback on Asset Transfer/Static updates\xc2\xb7 Ensure team member performs pre-processing checks, callbacks are performed in accordance with bank\xe2\x80\x99s SOP and within SLA\xc2\xb7 Effective management on escalation and issues are resolved or properly escalated in a timely manner.\xc2\xb7 Identify areas of improvement with Business and/or within the team and engage relevant stakeholders, see through to delivery of improvement initiatives.\xc2\xb7 Coverage includes: Payments, Internal Transfer, Cheque Issuance, Cash Withdrawal, Standby Letter of Credit/Banker\xe2\x80\x99s Guarantee, Securities Transfers, Account maintenance (Key client static data).Control\xc2\xb7 Review End of Day checks\xc2\xb7 Ensure monthly Risk & Control Self-Assessment (RCSA) checks and Sampling Checks are completed.\xc2\xb7 Ensure any exception handling is performed as per exception handling framework.\xc2\xb7 Identify control gaps and streamlining of processes to improve efficiency and deliver improvements.\xc2\xb7 Access risk and makes decision for exceptional cases. Decisions are always taken in accordance with the Bank\xe2\x80\x99s policies and internal guideQuery Management\xc2\xb7 Ensure the team response to all queries from Business is resolved within expected timeframe or escalated to the correct parties.Change Management\xc2\xb7 Identify control gaps and streamlining of processes to improve efficiency and deliver improvements.\xc2\xb7 Participate in projects/changes in relation to regulatory/market requirement. Including preparation of test cases, UAT, Regression test planning and execution.Management Oversight\xc2\xb7 Oversee daily operations of the Asset Transfer Validation team. Ensure all requests are handled within the agreed SLAs and escalations are promptly attended to.\xc2\xb7 Manage staff resource allocations within the team, ensuring there is an active load balancing of activities across the team and optimal delivery of services to the Business.\xc2\xb7 Manage team performance and staff engagement.\xc2\xb7 Ensure MIS reports are completed and review MIS for trend analysis/areas of hotspots.\xc2\xb7 Team training and succession planning\xc2\xb7 Escalate promptly and handle escalations.Qualifications\xc2\xb7 5 to 8 years of experience in Private Bank Operations especially in the area of Remittances, Callback or Client Service role\xc2\xb7 Experience in leading teams.\xc2\xb7 Tertiary education with a good academic track record\xc2\xb7 Good knowledge of Microsoft Office\xc2\xb7 Clear written & verbal communication skills with all levels of staff\xc2\xb7 Client-oriented mindset\xc2\xb7 Meticulous and good team player\xc2\xb7 Ability to work independently & drive initiatives forward until delivery.\xc2\xb7 Ability to work effectively with both Front Office and Support staff, at all levels.\xc2\xb7 Ability to work & deliver under time pressure.\xc2\xb7 Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity.\xc2\xb7 Ability to perform ad-hoc system testing.\xc2\xb7 Knowledge in MS Access / Python / Power BI is a plus
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