The Customer Engagement role is critical to maintaining and growing our most strategic accounts. For CreditView to be successful, our clients need to continue to accrue value from the product. The Customer Engagement team is expected to provide a ‘white glove service’ to select key institutions in the Asia market to ensure maximum value from existing products is gained and uncover new applications and use cases for their organization. This candidate should be able to understand the customer needs, organizational challenges, short-term as well as long-term goals. The Customer Engagement team will create and drive forward a client roadmap (or journey) to increase adoption and usage of CreditView across the organization, as well as identify potential new business opportunities. The team will also act as subject matter experts for the CreditView product and related content. Each member will support sales in the renewal and new business efforts as well as provide frequent client feedback to Product Strategy and MIS.
Additional areas of responsibility:
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