Job Description

Company DescriptionTake your career to the next level in the luxury beauty and fragrance industry. Join the House of Guerlain, and become part of a prestigious global brand. As part of the LVMH family, you\xe2\x80\x99ll have the opportunity to showcase your talent and contribute to our dedication to excellence.GuerlainSince 1828, the global team at Guerlain have worked as alchemists dedicated to the m\xc3\xa9tiers d\'Art of beauty. From fragrance and skincare to makeup and wellness spas, we lead the reinvention of Beauty with creativity and an entrepreneurial spirit. Through our products, experiences, and commitment, we aim to create wonders of beauty that respect nature and celebrate the world\'s diversity.Working at Guerlain is an invitation to imagine a more beautiful world. Our innovations have elevated beauty through imagination, exceptional know-how, and the highest standards. Today, we leverage future skills, from life sciences to digital expertise, to continue creating the beauty of tomorrow. Our commitment extends beyond beauty \xe2\x80\x93 since 2007, we\'ve placed biodiversity conservation at the heart of our actions, shaping beauty that\'s responsible and passed down to future generations. When you join Guerlain, artistry is everywhere, and wonders are born from the alchemy of diversity.MISSION AND RESPONSABILITIES:
You are the Guerlain Ambassador. You are to achieve sales targets while promoting the brand image and providing the highest standard of service to all clients. As a member of the Guerlain team, the Boutique Manager represents the brand values towards the customers and peers at all times.BUSINESS VISION

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

FINANCIAL TARGETS

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

CUSTOMER EXPERIENCE

• Acted as a role model and mentor to the team, embodying Guerlain\'s values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction

CLIENTELING
Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, understanding their preferences and needs in-depth.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain\xe2\x80\x99s guidelines

STORE OPERATIONS

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team\'s efforts in maintaining smooth store operations, reinforcing a positive work environment.

QualificationsYour skills and experience

• Leadership Excellence: Uphold and model the highest professional standards, demonstrating unwavering commitment and passion for the Guerlain brand, while inspiring your team to do the same.
• Dynamic Management Skills: Efficiently manage the boutique in a fast-paced, collaborative environment, ensuring smooth operations and team synergy.
• Client Relationship Development: Lead the effort in fostering deep, meaningful client relationships, enhancing client experience, and expanding the client network.
• Industry Acumen: Stay ahead of the curve by keeping informed about the latest trends and innovations in the beauty world, integrating this knowledge into boutique strategies.
• Innovative Approach and Continuous Learning: Encourage and implement innovative strategies within the boutique, while promoting a culture of continuous learning and skill development among your team.

Additional InformationJoin us
Be part of the legacy of LVMH and Guerlain, and join us in shaping the future of beauty and fragrance.Guerlain is an equal opportunity employer, embracing diversity and encouraging candidates from all backgrounds to apply.

Guerlain