Job Description

Sitting in the heart of the central business district and Marina Bay, with panoramic views of the Singapore city skyline, the 583-room PARKROYAL COLLECTION Marina Bay, Singapore is the country\'s first \'Garden-in-a-Hotel\'.A champion of sustainability, environmental responsibility and an advocate for green innovations in the hospitality industry, the hotel is home to one of Southeast Asia\'s largest indoor sky-lit atrium, designed by the late Architect John Portman, containing over 2,400 plants, trees, shrubs and groundcovers from more than 60 varieties of flora spread across 1,400 square metres of interior space.A rooftop Urban Farm spanning 150 square metres houses over 60 varieties of fruits, vegetables, herbs and edible flowers, forming the backbone of the hotel\'s farm-to-table, farm-to-bar and farm-to-spa concepts.The Role

• To have complete operational knowledge of the Hotel including the geographical layout, facilities, and operation times of outlets.
• To supervise the day-to-day running of the Department and prepare the weekly duty roster ensuring all shifts are adequately covered.
• Ensure smooth workflow of driveway and lobby are maintained.
• Maintain the highest level of guest service and guest satisfaction possible
• Managing tour and city transfer package request
• Produce a Training Plan for Department.
• To have complete knowledge of tours and excursions.
• Guiding the Concierge team in accordance to hotel standards, appraising their performances, and handling disciplinary actions.
• Ensure the proper handling of guest requests, messages, email, FS messenger, parcel packages, flowers, etc.
• To know what activities are available in the city, i.e. theatre, the arts, special exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
• Establish rapport with frequent visitors; keep Reservations and Front Office staff well-informed about guests\' preferences.
• Responsible for the operations of Concierge and VIP transport services.
• Develops operations plans, monitors concierge operations and service performance, and resolves irregularities in concierge service and escalated cases of guests\' feedback.

• A diploma in Hospitality
• Minimum of 3 years in Front Office or Concierge experience in a similar capacity, preferably in a 5 star class environment.
• Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations.
• Have excellent English communication skills both in written and spoken.
• Possess professional disposition with excellent interpersonal skills.

Pan Pacific Hotels Group