Job Description

Job Overview

Are you ready to discover a brand new world of vibrant F&B and entertainment? Look no further - C.O.T.U awaits, offering a journey filled with excitement! We're not just any venue; we're a dynamic hub, reshaping hospitality norms and crafting memorable experiences.It's a multi-concept lifestyle and entertainment venue, featuring five distinct spaces designed to delight: from a welcoming lobby bar perfect for both work and relaxation, to a sophisticated modern Japanese restaurant, an energetic ultralounge, a refined cocktail bar with live entertainment, and even a rooftop swimming pool offering stunning city views!

Job Overview

The Assistant Manager supports the Venue Manager in overseeing the daily operations of the nightclub, ensuring smooth execution of service, guest satisfaction, and adherence to brand standards. This role plays a key part in maintaining a vibrant, safe, and efficient working environment while driving revenue, upholding operational excellence, and motivating the team.

Key ResponsibilitiesOperational Management

Assist in managing daily club operations including opening and closing procedures, staffing, inventory, and cash handling. Supervise floor activities to ensure consistent service delivery, guest satisfaction, and adherence to SOPs. Monitor crowd flow, VIP table service, and guest experience to ensure safety and compliance with venue policies. Oversee bar and service operations in coordination with the Bar Manager and service leads. Support the planning and execution of special events, private bookings, and promotions.

Team Leadership

Supervise and motivate staff including service crew, hosts, security, and bar team. Conduct pre-shift briefings to communicate daily priorities, VIP bookings, and promotions. Support the recruitment, training, and performance management of team members. Lead by example by maintaining professionalism, discipline, and a positive team culture.

Customer Experience & Relationship Management

Ensure guests receive exceptional service at all times, particularly VIP and regular clientele. Handle guest complaints and resolve issues promptly and professionally. Build and maintain strong relationships with promoters, partners, and returning guests.

Compliance & Safety

Enforce liquor licensing laws, workplace safety, and responsible service of alcohol (RSA) standards. Ensure all team members adhere to hygiene, safety, and security protocols. Respond to incidents or emergencies in accordance with company policy.

Financial & Administrative Support

Assist with sales tracking, daily reports, cash reconciliation, and performance analysis. Monitor and control costs including labor, wastage, and inventory variances. Contribute to achieving monthly revenue and profitability targets.

Requirements

Diploma or Degree in Hospitality, Business, or related field preferred. Minimum 3 years of experience in nightlife, F&B, or hospitality management. Strong leadership and interpersonal skills with the ability to manage a diverse team. Excellent communication, problem-solving, and multitasking abilities. Well-groomed, confident, and able to thrive in a fast-paced nightlife environment. Availability to work late nights, weekends, and public holidays.

Core Competencies

Leadership & Team Management Customer Service Excellence Operational Efficiency Crisis Management & Conflict Resolution Financial Awareness Attention to Detail Brand Representation
Job Types: Full-time, Permanent

Pay: $2,700.00 - $4,500.00 per month

Benefits:

Additional leave Employee discount Health insurance
Work Location: In person