Job Description

About us
There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
Your day to day
As Assistant Conference & Banqueting Manager, you’ll manage the Banquet Events operations & Food Truck Operations to obtain maximum profit and maximum guest satisfaction. You’ll ensure that team members focuses on delivery excellent service to customers and are under effective supervision – motivating and encouraging team members. Your Day to Day

• Conduct on-the-job training and ensure that team members attend as scheduled
• Communicate regularly with team members and build good relations
• Planning of duty roster and staffing needs for banquet events
• Coordinate day to day operations for Banquet to maximize profit and achieve maximum guest satisfaction
• Greet function organizers on arrival and ensure that their requests are dealt with
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
• Work with superior to assist in preparing the hotel’s annual budget, financial reports and cost forecast for the department
• Monitor budget, control costs and recycle whenever possible
• Supervise cash handling and banking procedures
• Ensure all procedures are aligned with our hotel’s policies, procedures and guidelines
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures

What we need from you
Ideally you have at least 2 years of experience in a supervisory role managing the Banquet Operations in a hotel. You have at least a Diploma qualification and possesses leadership qualities to lead a team.
What we offer
We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Job Reference: EMEAA33407