Job Description

The RoleThe Senior Process Improvement Facilitator functions as an expert in examining critical factors impacting patient care delivery systems through use of process improvement methods and tools to evaluate, measure capability, and redesign operational and clinical processes. The facilitator supports the work of multidisciplinary project teams to determine how best to achieve consistently high-quality and efficient healthcare delivery in inpatient and outpatient settings.Key accountabilitiesImprovement Science Methods

• Coach or mentor those facilitating teams.

• Teach and promote Lean and Six Sigma (LSS) / Continuous Improvement (CI) methods throughout the organization.

• Provide education and guidance on the purpose, use, and expected value of quality improvement tools.

• Identify, define, and design solutions to address opportunities based on benchmarking, goal comparison, data analysis, and corrective actions.

• Advise on future data and information needs and resources to better support CI initiatives.

• Mentor and train others in applying analytical and statistical methods to ensure analytical rigor.

• Develop and organize system-wide dashboards and scorecards incorporating clinical and business metrics tailored to strategic or operational goals. LSS / CI Project Management

• Explain connections and lead alignment between the CI program and initiatives and the organization's strategic goals, mission, vision, and values.

• Quantify the improvement opportunity from CI in terms of safety, cost savings, compliance, and reputation.

• Evaluate the effectiveness of an organization's cI program and make adjustments as required for ongoing success and sustained results.

• Critically evaluate voluntary external standards and guidelines and advise the organization on whether these advance or impede the achievement of CI goals. Link provider and payer organizational CI initiatives with community and public health needs and opportunities.

• Understand and evaluate project management approaches and adapt a consistent and relevant approach for standardization across the organization.

• Assess and adapt an approved project management technology platform.

• Develop adequate staffing and resource budgets for CI projects to ensure project success.

• Teach others to use tools to facilitate meetings and group activities.

• Apply effective CI lessons to other projects throughout the organization.

• Share knowledge and results of successful CI activities through written publications and public presentations for peer groups in internal, external, national, or international professional settings.

• Track project monitoring and control plans to ensure sustained results of take action to remediate the plan, if necessary.

• Operate and navigate political landscapes to achieve project goals. Culture and Process Change Management

• Align the organization-wide change-management process with the mission and vision of the organization.

• Lead strategic planning for CI implementation, sustainability, and long-term change.

• Identify and leverage individuals who inspire others.

• Integrate a continuous cI recognition program into the organizational structure.

• Apply and integrate quality award program.

• Implement effective cI decision-making processes and clarify governance for decision-making.

• Continuously communicate the vision and status of the cI program and projects to senior leadership and throughout the organization.

• Design and evaluate innovative and best practices.

• Understand the principles and practices for organizational development involving adaptive innovation and improvements.

• Advise the organization on the use and adoption of the most appropriate measures to achieve CI results.

• Implement strategies to modify the culture within units and across the organization.

• Investigate industry best practices to recommend innovations to continually advance performance improvement.

Qualifications & ExperienceBachelor's Degree / Diploma in Engineering, Business, or healthcare-related field- Required Lean Six Sigma Blackbelt- Required Project Management Professional Certification- PreferredMinimum 5 years experience leading process improvement initiatives using LSS principles in healthcare or hospital industry- Required Experience teaching LSS concepts and tools- Required Experience facilitating large CI initiatives, kaizen events, or rapid cycle improvements- Required Experience disseminating CI findings and results to large audiences- Required Experience and knowledge of choosing the appropriate LSS or CI tools to inform PI processes- Required Key Differentiations Experience working with Robotics Process Automation Tools (Such as Uipath and Blue Prism).Experience working with web development scripting, e.g., HTML & JavaScript. Strong programming skills in Python. Strong programming skills in SQL and Data Analytics

Parkway Shenton