Job Description

Position Overview:


We are seeking a proactive and forward-thinking professional to join our Group management


team. The role will be dedicated to driving permanent improvement programmes across all


commercial laboratories, with a strong focus on operational excellence, efficiency, and digital


transformation.


A key focus will be monitoring and improving Turnaround Time (TAT) and other performance


measures across entities, while ensuring our laboratories adapt effectively to emerging IT and


AI technologies





Key Responsibilities:


Continuous Improvement


Lead group-wide initiatives to improve efficiency, quality, and productivity in laboratory
operations.


Standardise best practices, workflows, and reporting frameworks across all entities. Monitor and enhance Turnaround Time (TAT) as a critical performance metric for client
satisfaction and service delivery.


Identify bottlenecks and drive structured solutions using Lean/Six Sigma or other
improvement methodologies.





IT & AI Transformation


Evaluate, recommend, and implement IT solutions that support laboratory operations,
client services, and business functions.


Develop and lead strategies for adopting AI technologies to improve testing efficiency, data
integrity, and reporting accuracy.


Collaborate with laboratory managers, IT vendors, and external partners to ensure
systems are future-ready, scalable, and compliant.





Stakeholder Engagement


Act as a central point of contact for group-level projects, ensuring alignment and synergy
across all subsidiaries.


Partner with management and laboratory leadership to prioritise and deliver improvement
initiatives.


Provide regular updates and performance dashboards to Group management.


Change Management & Training


Embed continuous improvement culture across the organisation through structured
communication and engagement.


Design and deliver training programmes on new IT systems, AI tools, and process
improvements.


Ensure sustainable adoption of new solutions and long-term effectiveness of implemented
changes.





Requirements:


Bachelor's degree in Engineering, Science, IT, Business or related field. Proven track record in continuous improvement, operational excellence, or IT/AI
transformation projects.


Familiarity with laboratory operations, testing services, or regulated industries preferred. Strong project management and stakeholder coordination skills. Analytical and problem-solving mindset with a focus on measurable outcomes (e.g., TAT
improvement).


Knowledge of Lean Six Sigma (Green/Black Belt certification an advantage). Strong communication skills and the ability to lead change across diverse teams.


Why Join Us?


Opportunity to work at group level, shaping the future of multiple commercial laboratory
entities.


Exposure to cutting-edge IT and AI technologies in the Testing, Inspection & Certification
(TIC) industry.


Key role in improving Turnaround Time (TAT) and overall laboratory performance. Collaborative, innovative, and dynamic working environment. * Career growth with direct visibility to senior management and shareholders.