Job Description

• Overview and purpose of the position

• This is a crucial role in managing and ensuring the smooth functions of the mortuary.
• Accountabilities

• Administrative Duties e.g. organising paperwork related to funeral services, permits etc.
• Record Keeping and Documentation e.g. maintain accurate records for collection of deceased patient and body parts by Next-of-Kin (NOK).
• Communication and Customer Services e.g. act as primary point of contact for NOK, collaborate with funeral support services to ensure arrangement are made in a dignified and compassionate manner.
• Work with various functions to manage and review the feedback/incidents and ensure corrective action and necessary follow up.
• Facility Management e.g. organise the mortuary to ensure it is clean and respectful environment for the grieving NOK.
• Perform any other duties as assigned by Supervisor.
• Effective control, tracking and monitoring of performance to minimise/mitigate disruptions caused by system.
• Coordinate day-to-day operations and ensure adherence to policies and regulatory requirements.

Job Specification/Requirements

• Diploma in any discipline.
• Minimum 5 years of relevant working experience.
• Proficient with Microsoft Office applications e.g. MS Words & Excel
• Good written and verbal communication skills will be an advantage.
• Good team player, able to work independently in a fast past and dynamic environment.
• Effective time management is essential, proactive in getting things done in a timely manner.
• Service oriented and customer focused.
• Dynamic and motivated with keen interest in continuous improvements and work excellence.

Skills Required