Assistant Customer Service Manager
Singapore, Singapore
Job Description
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DUTIES & RESPONSIBILITIES :
Shift system
- Provide professional customer support.
- Oversee the team, overall Operations
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Attending and communicating promptly to customer & team needs and queries
- Acknowledging and resolving customer feedback and concerns.
- Knowing products inside and out to answer product queries.
- Communicating and coordinating with the team and management.
- Ensure customer satisfaction and increase customer retention.
- Gather customer satisfaction levels and feedback on customer services for continuous improvement.
- Provide feedback on the efficiency of the operations and customer service process.
- Must have proven working experience in customer service manager / team lead.
- Professional looking and well-groomed that best fits our salon image.
- Good and precise communication skills.
- Customer Service oriented and passionate about serving customers.
- Prior experience in the beauty line would be advantageous.
- Ability to stay calm and excellent in handling difficult customers.
- Comfortable using computers.
- Training for development is provided.
- Opportunity for career progression.
- Staff Discounts.
- Birthday Vouchers.
- Good Health Bonus.
- Annual Leave, Marriage and Compassionate leaves.
- Good performance annual increment.
- Referral incentive.
- Employee discount
- Professional development
- Promotion to permanent employee
- Day shift
- Performance bonus
Shift system
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Job Detail
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Job IdJD1291026
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned