Job Description

The Monetary Authority of Singapore (MAS) is Singapore's central bank and integrated financial regulator.

As central bank, MAS promotes sustained, non-inflationary economic growth through the conduct of monetary policy and close macroeconomic surveillance and analysis. It manages Singapore's exchange rate, official foreign reserves, and liquidity in the banking sector.

As an integrated financial supervisor, MAS fosters a sound financial services sector through its prudential oversight of all financial institutions in Singapore - banks, insurers, capital market intermediaries, financial advisors, and stock exchanges. It is also responsible for well-functioning financial markets, sound conduct, and investor education.

MAS also works with the financial industry to promote Singapore as a dynamic international financial centre. It facilitates the development of infrastructure, adoption of technology, and upgrading of skills in the financial industry.

Join us now, if you have a genuine interest in making an impact to help shape Singapore's economic and financial landscape.

The MAS Academy story started in 2008. We now run about 400 professional and technical programmes at the Academy each year and provide over 6,000 internal training places to MAS staff. We also receive more than 200 external participants to our regional and bilateral programmes each year.

We are looking for a tenacious and team-oriented missing piece to join the Technology and Onboarding team at the MAS Academy. You will be key member of the team that ensures new joiners receive a positive experience which also readies them for their work in MAS. You will of course also be involved in a reasonable no. of exciting projects related to learning/technology along the way.

Some of the happy work you will be doing:

Stakeholder Management

Collaborate with relevant Organisation Development, People Development teams and line departments to ensure that the overall onboarding experience is positive and seamless

Learning Solutions

Design creative learning solutions to meet business needs, drawing from a range of formal synchronous, formal asynchronous, informal and social learning approaches

Assess the most appropriate level of intervention - organisation, department, team or individual to address performance gaps

Push through initiatives to promote a self-directed and lifelong learning culture

Analytics and Insights

Draw insights from various feedback channels and customer touchpoints to further enhance the new joiners' experience

Programme Management

Ensure the smooth running of the MAS Orientation Programme

Conduct and present in-person sessions as part of suite of onboarding initiatives

Review and refresh the digital curriculum, Analytics-Driven, Customer-Centric and Tech-Enabled (ACT) to maintain interest and ensure its relevance to organisational priorities

Draw up, and track success metrics of interventions to eliminate 'zombie projects' and raise efficiency and effectiveness

Support team members in managing learning operations to ensure the smooth running of learning programmes and be the first point of contact for internal clients' queries on learning and development programmes

Requirements

Professional Experiences

Preferable at least 3 years of relevant Learning & Development experience or other transferable skills such as Organisation Development or other adjacent HR skills

Exposure to business-focused human resource functions with a good understanding of the impact and synergies between other HR processes and L&D offerings such as talent development and talent acquisition

Familiarity with face-to-face learning and elearning

Experience in driving employee experience initiatives is advantageous

Personal Attributes and Competencies

Strong verbal and written communication skills to engage and influence stakeholders at all levels of seniority to achieve win-win outcomes

Driven by data to distil insights to improve learners' experience and achieve business' outcomes

Strong execution capabilities, whilst holding the broader outcomes in mind and achieving value in short sprints, with experience in agile teams or teams with rich feedback culture an advantage

Experience in managing tight deadlines and delivering multiple projects at once

Ability to adjust to changes in priorities or scope of projects

Meticulous, with attention to detail, to ensure compliance with governance and achieve consistent customer experience

Ability to design and implement experiments to improve processes, or enhance learners' experience, and scale successful pilots, whilst minimising IT system change or extensive process change

Independent worker, able to perform duties and responsibilities in accordance with MAS Academy's policies, procedures and norms with limited supervision

Self-aware and open to feedback from team members and internal stakeholders to ensure alignment within team and between Academy and line departments

Ability to create jingles, limericks or other creative communication tools is an advantage

You will be working in a fast-paced environment that would require the ability to manage multiple priorities and needs of stakeholders, as well as the agility to respond to changes and developments

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment

All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.