Job Description

:

As a thought-leader in the cultural space, the Gallery\xe2\x80\x99s Innovation team explores the realm of digital humanities, challenging conventions around the experience of art, entertainment, education, and business. Admired qualities include the ability to re/frame problems encountered, discover simple solutions to complex issues, to bring eloquence to the technical, and to execute with equal measures of humility and resilience. Proof comes from the joy our work brings to Gallery visitors and colleagues alike.

PURPOSE

• Strategic mindset to plan and aligned the innovation roadmap for the organisation by collaborating cross-institutionally (ie. 3P: Public Private Partnerships) and cross-divisionally to support the Gallery\xe2\x80\x99s vision and mission, facilitated through the SmartMuseum framework of transformation in the a) Art Experience, b) Visitor Experience, and c) Work Experience

• To understand inherent museum business processes and crystalise problem definitions, test desirability through Proof of Concepts (POC) with relevant divisions, and develop business cases on new initiatives to aid decision making of management. For successful POCs, to work with our digital delivery team to scale with systemic sustainability.

• Drive User Focus & Accountability: Objectively pursue user desirability by designing visitor experiences through participatory and iterative design techniques, including observational studies, visitor interviews, focus group discussions, usability testing, and other forms of requirements discovery.

• Envision and execute innovation as a process at the Gallery, which includes the teams of Y-Lab (Startup Accelerator) > Co:Lab X (In-House Innovation) > Digital Delivery (Scale).

PRINCIPAL ACCOUNTABILITIES

• Shape Strategy - Influence the future of the Gallery by co-developing a strategic roadmap for increasing participation across the Gallery\xe2\x80\x99s existing and future channels, while being cognisant of the Gallery\xe2\x80\x99s needs and resources. These will likely include disruptive transformation of the attractions and art & culture industry through Web 3.0 approach (Blockchain/NFT, Metaverse/Mixed Reality/Immersive, AI, etc).

• Special Projects Management \xe2\x80\x93 Manage ambiguity and complexity as you drive and deliver pioneering transformational projects at the Gallery with the support of cross-divisional teams and potential partners (e.g. vendors, startups, big tech firms).

• Operational Excellence \xe2\x80\x93 Ensure project sustainability and by collaborating with our digital delivery team during/post innovation pilots for proper integration into our Gallery tech stack (where applicable). You will also be responsible to maintain/enhance the Y-Lab showcase area in collaboration with our foundry vendor, who\xe2\x80\x99s role will be to provide the pipeline of start-up projects. You will improve museum operations through business process design, coupled with appropriate interventions, eg AI, Robotics Process Automation

SUCCESS METRICS

• Broad Key Performance Indicators would include:

KPI Outcome

Area of Measurement

Targets

No. of users for innovation projects

Online & Onsite citizen users

6000

Project adoption rate

No. of Projects vs No. of Business Owners Adoptions; by internal/external parties

20%

No. of partnerships

Public or private collaborations and/or grants

2

Capability development

No. of participants, via showcase, conference, workshops, talks, hackathons

600

Qualifications:

• Business Development

• Given high degree of outside-in thinking, you should have had clearly demonstrated experience as a product owner by launching and iterating new products, services, or brands, as part of a more established organisation.
• Strong consideration given if you have experience running your own startup(s).Being an entrepreneur would provide the necessary experience to think holistically and with the clarity of clear problems to be solved, despite resource limitations which impacts non-profits such as the Gallery.
• Good track record in successfully leading cross-portfolio, multi-disciplinary initiatives by building partnerships and working collaboratively across different divisions/functions to achieve shared objectives. This includes the ability to motivate co-workers and external partners to share their honest views and support other\xe2\x80\x99s creativity which help build new solutions in a positive and collaborative manner.

• Thought Leadership

• Ability to speak at public events and persuade internal stakeholders on the latest socio-technological trends in relation to the art & culture industry, such as the semantic Web 3.0 (eg. blockchain, metaverse, machine learning) and articulate how artists, art institutions, and consumers would interface and thrive.
• Working proficiency with tools to efficiently deliver the modern organisation\xe2\x80\x99s needs, such as team management (eg. Asana), project management (eg. Jira, MS Projects), collaboration (eg. Miro, Padlet), survey (eg. Medallia, Qualtrics), data visualization (eg. PowerBI, Tableu), RPA (eg Nintex, UiPath), aside from the standard Microsoft Office suite.
• Self-motivated to function as a project leader, as well as an individual contributor

• Positive Attitude

• Candidate must be someone who influences their own destiny, to pursue their interest across functions and geographies, where a job title is not considered a destination, but a starting point
• Analytical, meticulous, adaptive, and willing to take innovative approaches to develop a high performing visitor-centric institution. Ability to learn fast helps
• Well-organised, with strong process management skills and an ability to establish and work to priorities

• Behaviour Architect

• Passion for researching and co-creating experiences that resonate emotionally with people, with qualitative and quantitative data to support decision-making.
• At least bachelor\xe2\x80\x99s degree in Consumer Market Research, Data Analytics / Science, User Experience (UX), a related design or behavioural science discipline
• Ability to support innovation recommendations through research synthesis and delivering actionable insights for management via email reports and intelligence dashboards (e.g. PowerBI)
• Bonus: Ability to automate boring routines through Robotic process automation tools or codes (e.g. Python, R scripting etc.)

• 360\xcb\x9a Diplomacy

• Strong interpersonal skills and ability to build trust and productive relationships.
• Strong project and people management skills. Self-motivated to function as a project leader, as well as an individual contributor.

• Quick Thinking and Ability to Connect the Dots

• Through Design thinking approaches, effectively communicate research findings, conceptual ideas, detailed design, and design rationale both verbally and visually
• Aptitude for aligning and pitching in a succinct/easily understood manner the intersection between business/project needs and system requirements across differing viewpoints

About Us:

National Gallery Singapore is a leading visual arts institution which oversees the world\xe2\x80\x99s largest public collection of Singapore and Southeast Asian modern art. Situated at the birthplace of modern Singapore, in the heart of the Civic District, the Gallery is housed in two national monuments - City Hall and former Supreme Court - that have been beautifully restored and transformed into this exciting 64,000 square metre venue. Reflecting Singapore\xe2\x80\x99s unique heritage and geographical location, the Gallery aims to be a progressive museum that creates dialogues between the art of Singapore, Southeast Asia and the world to foster and inspire a creative and inclusive society. This is reflected in our collaborative research, education, long-term and special exhibitions, and innovative programming. The Gallery also works with international museums such as Centre Pompidou, Mus\xc3\xa9e d\'Orsay, Tate Britain, National Museum of Modern Art, Tokyo (MOMAT) and National Museum of Modern and Contemporary Art, Korea (MMCA), to jointly present Southeast Asian art in the global context, positioning Singapore as a key node in the global visual arts scene.

In 2020, the Gallery was the only museum in Southeast Asia that received a ranking in The Art Newspaper\xe2\x80\x99s annual global survey of attendance at art museums, taking 20th place. It was the first museum in Asia to receive the Children in Museums Award by the European Museum Academy and Hands On! International Association of Children in Museums in 2018. The Gallery also won the awards for \xe2\x80\x9cBest Theme Attraction\xe2\x80\x9d at TTG Travel Awards 2017, \xe2\x80\x9cBest Attraction Experience\xe2\x80\x9d, \xe2\x80\x9cBreakthrough Contribution to Tourism\xe2\x80\x9d and \xe2\x80\x9cBest Customer Service (Attractions)\xe2\x80\x9d at the prestigious Singapore Tourism Awards in 2016 for its role in adding to the vibrancy of Singapore\xe2\x80\x99s tourism landscape.

We offer job opportunities in our dynamic organisation. Working at the Gallery enhances and cultivates your love for the arts, and offers you a chance to be part of the Gallery\'s vision.

OUR PEOPLE

At National Gallery Singapore, we develop cultural leaders who make the world better. Our people are united by a shared belief in the power and necessity of art, and work together to create meaningful experiences for our visitors.

National Gallery Singapore