Job Description

What the role is:
Lead a team to oversee implementation and growth of effective services and initiatives that meet the needs of users of social services, such as persons with mental health conditions, effectively and efficiently.
What you will be working on:
Support Director and Deputy Director to achieve better outcomes for persons who use social services so that these service users are empowered to live with dignity through leading a team to achieve the following:
Implementing service strategies and plans to meet identified needs and gaps:

• Partnering social service agencies, government agencies and other stakeholders to:

i) improve employment and workplace support for persons with mental health conditions
ii) reduce psychological distress and improve social functioning of individuals
iii) improve help seeking among those at risk/with mental health conditions

• Using data and ground experience to improve service delivery;
• Improving relevant data collection and IT systems;
• Conducting assessments of funding proposals of new programmes; and
• Assessing and evaluating current portfolio of initiatives and programmes

Strengthen service capacity and capability by partnering service providers to:

• Grow person-centred solutions and efficient service delivery methods that are resource-efficient and optimise manpower;
• Drive collaborations with and among SSAs to develop innovative solutions to better meet the needs of service users;
• Set and/or achieve output, outcome and impact indicators for services;
• Manage and evaluate their performance; and
• Allocate community funding to critical and needed services.

Take care of the Service Delivery team by:

• Providing guidance to team members in their work and professional development;
• Supporting Director and Deputy Director in creating and sustaining a culture where team members work, learn and play together; and

Support the Services Group and NCSS as and when required
What we are looking for:
Personal Competencies:
Adaptable, Collaborative, Analytical, Critical Analysis, Good engagement and interpersonal skills, Resilient, Strong implementor, ability to see different perspectives and draw connections, Systems thinker, able to identify people's strengths and areas of growth and work with them to co-create development journey
Skills & Knowledge:
Sector and domain knowledge
Stakeholder Management Skills
Negotiation, Influencing, Facilitation and Communication Skills
Project Management Skills
Programme Evaluation Skills
Research and Basic Statistics Analysis
Experience:
7 to 10 years work experience in social service and/or mental health sector, with prior supervisory experience in an ops-policy or implementation team.
Work experience in the employment support sector is advantageous.
Experience in programme design and/or planning is advantageous.
About National Council of Social Service:
NCSS is the umbrella body for over 500 member social service agencies in Singapore. Its mission is to provide leadership and direction in enhancing the capabilities and capacity of our members, advocating for social service needs, and strengthening strategic partnerships, for an effective social service ecosystem. Community Chest and Social Service Institute (SSI) are part of NCSS. For more information visit www.ncss.gov.sg

Skills Required