Job Description

What the role is:The Rehabilitation & Social Mobility (RSM) Policy Directorate develops strategies, policies and programmes which deliver stability, self-reliance and social mobility for lower-income families; protect individuals and families from abuse and neglect or problem gambling; and rehabilitate individuals from social dysfunction. The Social Mobility and Service Integration Division (SMI) oversees policies that provide social support and improve service delivery to lower-income groups. Our division focuses on individuals or families facing financial difficulty, with multiple needs, with the aim of supporting them towards achieving stability, self-reliance, and social mobility over time.What you will be working on:You will lead a dynamic team that seeks to improve the lives of low-income households by redesigning service delivery to better meet their needs. ComLink is an example of a new approach that integrates service delivery for low-income households and improves their access to multiple services. In developing and implementing these approaches, we seek to better position these households to achieve stability, self-reliance, and social mobility. You will be involved in the following areas of work: \xef\x82\xa7 Identify pain points that low-income households face when accessing government support and community resources in domains ranging from employment support, food assistance, healthcare, and caregiving. This could be through both quantitative and qualitative analysis \xef\x82\xa7 Design approaches to address pain points faced by low-income households, in consultation with other agencies and community partners \xef\x82\xa7 Conduct research on global best practices in service delivery \xef\x82\xa7 Evaluate outcomes \xef\x82\xa7 Develop and implement a resourcing framework to support programme implementation and outcome achievementWhat we are looking for:\xef\x82\xa7 Strong communication and writing skills \xef\x82\xa7 Strong analytical disposition and skills \xef\x82\xa7 Strong sense of initiative and purpose \xef\x82\xa7 Strong interpersonal, collaboration, and stakeholder management skills \xef\x82\xa7 Creativity and resourcefulness in identifying opportunities to make improvements and in developing solutions \xef\x82\xa7 Familiarity with operational environments \xef\x82\xa7 Project management skills \xef\x82\xa7 Able to work on different projects concurrently \xef\x82\xa7 Familiarity with or experience with data analytics will be an added advantageAbout Ministry Of Social And Family Development:\xe2\x80\x9cWe are Professionals with Passion for People\xe2\x80\x9d The Ministry of Social and Family Development (MSF) develops the \xe2\x80\x9cheartware\xe2\x80\x9d for Singapore through our policies, community infrastructure, programmes and services. Our mission is to nurture resilient individuals, strong families and a caring society that can overcome challenges together. We are committed and passionate in developing a strong social service sector, and play key roles in shaping the future of Singapore. Through these efforts, we hope to play a part in helping our citizens achieve their hopes and aspirations for themselves and their families. A career in MSF is a challenging and fulfilling one that allows you to make a difference in shaping the lives of Singaporeans. If you are driven and enjoy working in a fast-paced environment, we welcome you to be part of the MSF Family!

Ministry of Social and Family Development