Job Description

What the role is:At the Ministry of Transport (MOT), we spearhead developments in Singapore\'s land, sea and air transport sectors to advance Singapore\'s economic competitiveness and Singaporeans\' quality of life. We seek dynamic, analytical and committed individuals to join our able MOT team in realising the vision of a world-class transportation system and a global interconnected hub. If you share our vision and possess the qualities we seek, join us!What you will be working on:What the role is: As a Quality Service Management (QSM) specialist, you drive MOT\'s service excellence and lead efforts in the organisation\'s service quality and standards. Key Responsibilities: 1) Manage MOT QSM channels (emails, phone calls, face-to-face) and effectively resolve customer issues and feedback through close coordination with MOT divisions and Statutory Boards; 2) Drive quality service initiatives to improve processes in managing feedback including developing and updating operating manuals; 3) Prepare timely performance reports and trend analyses to senior management; and 4) Handle public communications and engagement on transport issues.What we are looking for:The candidate should be a Singapore citizen with some relevant working experience. The officer should possess the following attributes: \xe2\x80\xa2 Excellent communication skills, both verbal and written \xe2\x80\xa2 Strong interpersonal skills and the ability to empathize with customers while remaining calm and composed under pressure. \xe2\x80\xa2 Analytical mind-set with the ability to investigate issues, identify trends, and develop appropriate solutions. \xe2\x80\xa2 Ability to work independently as well as collaboratively within a team environment.About Ministry of Transport:The Mission of Ministry of Transport is to develop Singapore\'s land, sea and air transport sectors so as to enhance our economic competitiveness and quality of life in a knowledge-based economy. MOT oversees the development and regulation of the following sectors: \xe2\x80\xa2 Civil Aviation and Air Transport \xe2\x80\xa2 Maritime and Ports \xe2\x80\xa2 Land Transport Besides providing an efficient and cost-effective transportation in Singapore, it also strives to make Singapore an international civil aviation and maritime centre for the region. The ministry sets the strategic and policy direction while operations and regulatory works are carried out by the statutory boards under its charge. There are four statutory boards which are established by Acts of Parliament: the Civil Aviation Authority of Singapore (CAAS), the Land Transport Authority (LTA), the Maritime and Port Authority of Singapore (MPA) and the Public Transport Council (PTC). The ministry also oversees the operation of the Transport Safety Investigation Bureau (TSIB).

Ministry of Transport