Job Description

• Lead and drive the team in the implementation of the AIC Account Management Framework
• Create mindshare of the AIC Account Management Framework for internal AIC divisions
• Engage and work with internal stakeholders to identify gaps and barriers to AIC\xe2\x80\x99s Account Management Framework
• Develop and implement initiatives and programmes to drive the outcomes of the AIC Account Management Framework
• Lead and drive the capability building and development of AIC\xe2\x80\x99s Account Managers
• Identify strategic competencies i.e. knowledge, skills and attitudes required of AIC account managers
• Develop a competency framework and implement a training curriculum for AIC account managers
• Work with internal and external stakeholders to develop and/or curate learning programmes for account managers
• Work with Business/IT Divisions and vendors to enhance/revamp existing systems, including defining requirements, testing and deploying the systems
• Manage business changes to assist divisions to embrace the system into their daily operations
• Ensure proper documentation and production of system requirements, user guides and materials
• Upkeep the system to ensure they are kept relevant and updated, and look at continuous improvements for better user experience
• Work closely with IT to ensure timely resolution of system issues and operability of systems for optimal user experience
• Responsible for the development of ready-to-use toolkits and resources to enable account managers to deliver consistent engagement to our partners
• Manage and facilitate meetings to promote sharing and learning among account managers
• Oversee the development and implementation of SOPs, guidelines and processes required for engagement
• Lead in the support and coordination of Senior Management\xe2\x80\x99s engagement with Community Partners

• Recognised Degree in any discipline
• Minimum 8 years of relevant experience in a similar nature with at least 3 years in a supervisor capacity
• Relevant experience in community care and multi-agency work/healthcare industry will be an added advantage
• Relevant experience in training and development will be an added advantage
• Possess excellent communication and interpersonal skills, to be able to lead, engage and work well with groups from diverse backgrounds
• Able to lead, motivate, guide and mentor team members to achieve organisational goals
• Able to multi-task and possess strong project management skills
• Demonstrate strong analytical and problem-solving skills
• A self-starter with a sense of curiosity and strong learning agility
• Resilient, agile and adaptable individual who thrives in a dynamic environment
• High level of initiative and able to produce results in a fast pace environment

Agency for Integrated Care