Diploma Holder or Higher Nitec in Engineering discipline
Fresh Diploma holder or minimum 2 years working experience can be considered
Preferably in Security/IT industry, those with Engineering experience can be considered
Singaporean (Local)
Position Summary:
Ensure and provide inspection, rectification works and maintain system performance
Executes the A&A works with engineer and ensure smooth operation of the system
Attend on-site 24 hours emergency service
Key Responsibilities:
Support and assist team leader in meeting and ensuring customer satisfaction
Ensure and work with the technicians in ensuring the PM work as per schedule of the system on site is carried out on time
Executes/clears the CM of issue arises from time to time
Provide support to engineer on IT related work on site on Server, Network and Workstation
To perform standby duty after office hours as and when required
Attend to adhoc call during and after office hours
Ensure periodical backup of database to be carried out
Good conduct and work closely with customers and ensure service deliverable is met
Record and file or service and administrative work
Response to customers promptly when activated
Keep abreast of technical competencies
Scope of Work:
Responsible for the system functionalities and ensure in working condition at all times
Conduct physical and visual checks on system, functional tests on various security devices and ensure it met required performance
Work as team to complete and carry out service works PM/CM work schedule
Submit service report, clearly stating the type of repair/work carried out/completed including time of receiving service request and time of arriving at site if under calls
Check on contractor\'s work quality
Monitor site licences expiry and updates superior if renewal is required
To supervise and coordinate with sub-contractors and customer on all site matters
Provide 24 hours emergency support on site when activated
If the need arises, he may be assigned any other duties either within the same department from time to time