Job Description

Roles and Responsibility

Operation (Maintenance)


Provide technical services to the maintenance and troubleshooting of the Electronic Queue Management System, Payment system, AVMS (Gantry System) Attend and carry out Fault Finding and Diagnosis of systems breakdowns, both on a mechanical and electrical basis, with a focus on providing high levels of service and response times. Follow Preventive Maintenance work schedules to specified standards and procedures and maintain all relevant written records Maintain records of all breakdowns and repairs allowing for analysis and compliance with ISO standards Attend any project implementation, assist Project Manger accordingly for successful completion of projects and maintenance issues. Be available for on-call procedures and other responsibilities required. Handle customer's inquiry, request and complaints in a professional manner and efficient way. Proactive in problem solving and initiative in providing IT solutions to improve the operation. Inform Superior on any stock movements to ensure the availability and stock level for the necessary procurement Assist in root cause analysis identified by team members together with the Service Engineer and Superior Assist in project related activities that include deployment, installation and testing
Project Implementation


Collaborate with vendors to implement project enhancements. Develop and maintain implementation and enhancement project plans. Manage project with specific focus on deliverables, tasks and due dates. Report weekly to respective Project Managers when tasks are at risk till critical path determined. Perform independently with minimal supervision and work with others developing trusting relationships. Maintain strict adherence to internal policies and internal controls within organization. Ensure successful implementations across multiple functions in organization. Report any delays and initiate plans and alternative solutions.
Standby Duties


Answer all service request phone calls during scheduled standby duties Attend to the fault call issues and follow SOP in attending to all the calls Handover the tasks to the respective engineers who is on duty the next day Support project adhoc activities (e.g. testing, deployment, commissioning)

Requirements

Diploma in Information Technology, IT Engineering, Computer Engineering, Electronic or other related fields. Fresh graduates are welcome to apply Basic computer literacy (e.g., Microsoft Office, system usage, simple troubleshooting) Willingness to work on alternate Saturdays (5.5-day work week) Good attitude and strong willingness to learn Able to follow standard operating procedures and complete documentation accurately Strong sense of responsibility, teamwork, and customer service mindset * Comfortable with hands-on tasks, on-site support, and standby duties when required