Job Description

Job SummaryResponsible for administering and addressing queries related to Compensations, Gratuity, Post-Retirement Medical Benefits and Monthly Pension.Key accountabilities/Responsibilities:

• Compute and process payments for compensation, gratuity, pension in accordance to stipulated policies and guidelines and ensure payments are made within the Service Level Agreement (SLA).
• Report KPI adherence timely.
• Perform activities related to Post-Retirement Medical Benefits, such as claim verification, updating of payment records, preparation of recovery letters and tracking of arrears.
• Respond to enquiries received via email and telephone.
• Prepare journal entries for transactions between ministries.
• Prepare supporting documents to support verification exercise and audit checks.
• Review and update Standard Operating Procedures (SOPs)/ Work Instructions (WIs)/ Checklists/ Frequently Asked Questions (FAQs) regularly.
• Attend solution preview and UAT sessions; brainstorm various business scenarios to ensure correct implementation of system changes.
• Any other projects or work as and when assigned.

Period:

• 2 years contract (renewable based on performance and headcount needs)

Location:

• Depot Road

Working Hours:

• Mon to Fri; 8am - 5.30pm

Salary:

• Up to $3000 + PB

Requirements:

• Diploma holder or GCE \xe2\x80\x98A\xe2\x80\x99/\xe2\x80\x98O\xe2\x80\x99 with few years of administrative experience
• Good command of English
• Good customer service skills with experience in benefits and claims processing and/or good telephone etiquette preferred
• Proficient in Microsoft EXCEL and Word

Interested applicants, kindly email your detailed resume (MS Word format is preferred):nicholas@successhrc.com.sg (Reg No:R1549023)Please ensure that applications sent through email are no bigger than 1Mb.We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.Success Resource Centre Pte Ltd (EA License Number: 04C3201)3 Shenton Way, #19-01 Shenton HouseSingapore 068805T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Success Human Resource Centre