Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Assistant Facilities Manager / Senior

Facilities Coordinator

Work Dynamics - Integrated Facilities Management



The Assistant Facilities Manager / Senior Facilities Coordinator serves as a key support role to senior facilities leadership, providing comprehensive operational support across facilities management operations at the site. This role involves supporting the management of facilities teams and vendor relationships while helping to maintain strong client stakeholder connections.



The position requires strong organizational and coordination skills to support continuous improvement initiatives, ensure contract compliance, and contribute to exceptional workplace experiences.



Key Accountabilities

Support the primary point of contact for facility-related matters with stakeholders



Assist in developing and maintaining relationships with key client stakeholders



Support proactive stakeholder engagement to understand and meet expectations



Contribute to continuous improvements and innovation initiatives supporting account objectives



Assist in managing FM team coordination and vendor partnerships in alignment with contractual requirements



Provide operational support and coordination for the onsite team



Support escalation processes for urgent issues to senior management and clients as appropriate



Assist in preparing monthly reports and support Quarterly Business Reviews (QBRs) on operations



Primary Responsibilities

Operational Support & Team Coordination

Team Support:

Support and coordinate with diverse, cross-functional teams, contributing to a culture of continuous learning and service excellence that meets client expectations. Assist in implementing initiatives that enhance the client workplace experience.

Process Implementation:

Support change management initiatives and help implement continuous improvement processes. Assist in navigating business changes and implementing solutions that support the client's evolving needs.

Regional Support:

Provide operational support for regional account activities, assisting with business outcomes and supporting service delivery across multiple markets. Help maintain consistency while adapting to regional requirements.



Client Relations & Service Excellence

Industry Knowledge:

Leverage experience in dynamic service environments to support client business understanding and operational requirements, acting as a reliable team member and service provider.

Communication Support:

Support communication with diverse stakeholders, from client teams to vendors and partners. Contribute to driving alignment and achieving operational goals through effective coordination.

Service Delivery:

Demonstrate commitment to delivering exceptional service experiences, supporting the standard of service excellence throughout the workplace.



Analytical Support & Process Management

Operational Analysis:

Support dynamic operational requirements, demonstrating adaptability



and quick thinking. Assist with analytical tasks and data collection to support strategic decisions and optimize operations.

Process Support:

Support process improvement initiatives and help implement new procedures. Contribute to refining approaches that drive operational outcomes and enhance employee experience.

Documentation Support:

Assist in maintaining comprehensive procedures and Standard Operating Procedures (SOPs). Support process-oriented initiatives focused on creating efficient and consistent operations.



Compliance and Risk Management

Support compliance with health and safety regulations



Assist in implementing corporate policies and procedures



Help monitor contract compliance and support risk mitigation strategies



Maintain proper records and support audit preparation processes



Budget and Financial Support

Assist in managing annual operating and capital budgets for both hard and soft services



Support expense tracking and help identify cost-saving opportunities



Provide administrative support for financial processes and procurement activities



Asset Management Support

Support maintenance of comprehensive asset registers



Assist in implementing maintenance planning strategies



Coordinate minor renovation and improvement projects



Vendor Coordination

Coordinate with multiple vendors and contractors to support service delivery



Conduct quality control checks and support inspection processes



Assist in vendor relationship management and contract coordination



Help build strong working relationships with service providers



Workplace Experience Support

Support implementation of workplace experience best practices



Assist in help desk operations and user request coordination



Support facilities services including cleaning, waste management, pest control, and landscaping coordination



Help identify opportunities to enhance the workplace environment



Environment, Health & Safety (EHS) Support

Support implementation and maintenance of EHS programs



Assist in ensuring compliance with relevant regulations and standards



Support emergency preparedness and response procedures



Conduct safety inspections and help address identified issues



Administrative and Operational Coordination

Provide superior customer service while supporting achievement of key performance metrics



Assist in Post-Occupancy Projects (POP) coordination and administrative support



Support contractor relationship management and performance monitoring



Coordinate meeting room bookings, pantry services, and provide receptionist coverage as needed



Support cost reduction initiatives and operational standard improvements



Required Qualifications

Prior experience in facilities management, property management, hospitality, or related field



Proven ability to support multiple operational matters with strong organizational skills



Excellent communication skills including verbal and written abilities in English and local language



Strong customer service orientation with ability to interact effectively with clients and vendors



Good problem-solving skills with capacity to support complex operational challenges



Self-motivated and energetic personality with ability to work collaboratively



Flexibility to adapt to changing situations while supporting performance targets



Preferred Qualifications

Knowledge of local occupational health and safety requirements and facilities management



Understanding of basic technical aspects of property systems (HVAC, electrical, mechanical systems)



Experience supporting vendor management for specialized services



Background in project coordination and administrative support for facilities operations



Experience supporting procurement processes and financial management in facilities environments



Knowledge of Post-Occupancy Project (POP) coordination



Familiarity with meeting room management systems and office support services



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.