Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Assistant Facilities Manager / Senior
Facilities Coordinator
Work Dynamics - Integrated Facilities Management
The Assistant Facilities Manager / Senior Facilities Coordinator serves as a key support role to senior facilities leadership, providing comprehensive operational support across facilities management operations at the site. This role involves supporting the management of facilities teams and vendor relationships while helping to maintain strong client stakeholder connections.
The position requires strong organizational and coordination skills to support continuous improvement initiatives, ensure contract compliance, and contribute to exceptional workplace experiences.
Key Accountabilities
Support the primary point of contact for facility-related matters with stakeholders
Assist in developing and maintaining relationships with key client stakeholders
Support proactive stakeholder engagement to understand and meet expectations
Contribute to continuous improvements and innovation initiatives supporting account objectives
Assist in managing FM team coordination and vendor partnerships in alignment with contractual requirements
Provide operational support and coordination for the onsite team
Support escalation processes for urgent issues to senior management and clients as appropriate
Assist in preparing monthly reports and support Quarterly Business Reviews (QBRs) on operations
Primary Responsibilities
Operational Support & Team Coordination
Team Support: Support and coordinate with diverse, cross-functional teams, contributing to a culture of continuous learning and service excellence that meets client expectations. Assist in implementing initiatives that enhance the client workplace experience.
Process Implementation: Support change management initiatives and help implement continuous improvement processes. Assist in navigating business changes and implementing solutions that support the client's evolving needs.
Regional Support: Provide operational support for regional account activities, assisting with business outcomes and supporting service delivery across multiple markets. Help maintain consistency while adapting to regional requirements.
Client Relations & Service Excellence
Industry Knowledge: Leverage experience in dynamic service environments to support client business understanding and operational requirements, acting as a reliable team member and service provider.
Communication Support: Support communication with diverse stakeholders, from client teams to vendors and partners. Contribute to driving alignment and achieving operational goals through effective coordination.
Service Delivery: Demonstrate commitment to delivering exceptional service experiences, supporting the standard of service excellence throughout the workplace.
Analytical Support & Process Management
Operational Analysis: Support dynamic operational requirements, demonstrating adaptability
and quick thinking. Assist with analytical tasks and data collection to support strategic decisions and optimize operations.
Process Support: Support process improvement initiatives and help implement new procedures. Contribute to refining approaches that drive operational outcomes and enhance employee experience.
Documentation Support: Assist in maintaining comprehensive procedures and Standard Operating Procedures (SOPs). Support process-oriented initiatives focused on creating efficient and consistent operations.
Compliance and Risk Management
Support compliance with health and safety regulations
Assist in implementing corporate policies and procedures
Help monitor contract compliance and support risk mitigation strategies
Maintain proper records and support audit preparation processes
Budget and Financial Support
Assist in managing annual operating and capital budgets for both hard and soft services
Support expense tracking and help identify cost-saving opportunities
Provide administrative support for financial processes and procurement activities
Asset Management Support
Support maintenance of comprehensive asset registers
Assist in implementing maintenance planning strategies
Coordinate minor renovation and improvement projects
Vendor Coordination
Coordinate with multiple vendors and contractors to support service delivery
Conduct quality control checks and support inspection processes
Assist in vendor relationship management and contract coordination
Help build strong working relationships with service providers
Workplace Experience Support
Support implementation of workplace experience best practices
Assist in help desk operations and user request coordination
Support facilities services including cleaning, waste management, pest control, and landscaping coordination
Help identify opportunities to enhance the workplace environment
Environment, Health & Safety (EHS) Support
Support implementation and maintenance of EHS programs
Assist in ensuring compliance with relevant regulations and standards
Support emergency preparedness and response procedures
Conduct safety inspections and help address identified issues
Administrative and Operational Coordination
Provide superior customer service while supporting achievement of key performance metrics
Assist in Post-Occupancy Projects (POP) coordination and administrative support
Support contractor relationship management and performance monitoring
Coordinate meeting room bookings, pantry services, and provide receptionist coverage as needed
Support cost reduction initiatives and operational standard improvements
Required Qualifications
Prior experience in facilities management, property management, hospitality, or related field
Proven ability to support multiple operational matters with strong organizational skills
Excellent communication skills including verbal and written abilities in English and local language
Strong customer service orientation with ability to interact effectively with clients and vendors
Good problem-solving skills with capacity to support complex operational challenges
Self-motivated and energetic personality with ability to work collaboratively
Flexibility to adapt to changing situations while supporting performance targets
Preferred Qualifications
Knowledge of local occupational health and safety requirements and facilities management
Understanding of basic technical aspects of property systems (HVAC, electrical, mechanical systems)
Experience supporting vendor management for specialized services
Background in project coordination and administrative support for facilities operations
Experience supporting procurement processes and financial management in facilities environments
Knowledge of Post-Occupancy Project (POP) coordination
Familiarity with meeting room management systems and office support services
Location:
On-site -Singapore
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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